4,028 jobs for "Business Management Operations"

Supervisor, Service Activation

At Spectrum - San Antonio

Posted on Oct 29

View job Apply on company site

Senior Counsel - Commercial - North America, Electrification

At GE Vernova - Atlanta

Posted on Oct 28

View job Apply on company site

Manager, Data Center Critical Facilities

At Equinix, Inc - Mumbai

Posted on Oct 28

View job Apply on company site

TikTok Shop - GKA Global Partnerships Manager

At TikTok - New York

Posted on Oct 28

View job Apply on company site

Integrated Marketing Manager Graduate (Marketing & Methodology) - 2027 Start

At TikTok - Los Angeles

Posted on Oct 28

View job Apply on company site

Inside Sales Representative - German speaker

At Eaton - Budapest

Posted on Oct 28

View job Apply on company site

Account Manager, Retail Premier

At Spectrum - College Point

Posted on Oct 28

View job Apply on company site

Manager, Places

At Palo Alto Networks - North Sydney

Posted on Oct 27

View job Apply on company site

Wire Product Manager Lead

At PNC - Pittsburgh

Posted on Oct 27

View job Apply on company site

Investment Professional Associate - Paris

At JPMorgan Chase - Paris

Posted on Oct 26

View job Apply on company site

Treasury Product Manager (Banknotes)

At Bank of America - London

Posted on Oct 26

View job Apply on company site

GMRA Analyst

At Bank of America - Mumbai

Posted on Oct 26

View job Apply on company site

Senior Pricing Analyst

At Cargill - Shanghai

Posted on Oct 26

View job Apply on company site

Installed Base Service Engineer

At Schneider Electric - Mumbai

Posted on Oct 26

View job Apply on company site

Wire Product Manager Lead

At PNC - Pittsburgh

Posted on Oct 26

View job Apply on company site

Supplier Quality Engineer - Plastic Injection & Molding

At Eaton - Budapest

Posted on Oct 25

View job Apply on company site

Supplier Quality Engineer EMEA - Casting nonferrous

At Eaton - Budapest

Posted on Oct 25

View job Apply on company site

Supplier Quality Engineer EMEA - PCBA & Electronics

At Eaton - Budapest

Posted on Oct 25

View job Apply on company site

Supplier Quality Engineer EMEA - Plating & Painting

At Eaton - Budapest

Posted on Oct 25

View job Apply on company site

TikTok Shop - Integrated Marketing Manager

At TikTok - Los Angeles

Posted on Oct 24

View job Apply on company site

Spectrum

Supervisor, Service Activation

San Antonio, TXPosted 11 days ago

Apply on company site View full job

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Responsible for coaching, development and supervision of a team of Service Activation Representatives. Accountable for meeting and exceeding established objectives.

Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork.

Oversees the daily operations of the Service Activation Team, provide staff guidance and support to attain quality customer service.
Provides both ongoing training and training for newly hired Service Activation Agents.
Minimize the escalation of customer complaints and work to retain lost sales.
Trains and evaluate departmental personnel to comply with set standards in providing customer service.
Provides guidance to staff with order processing questions/issues, service complaints; answer questions regarding services and products; provides instruction on troubleshooting techniques including escalation procedures to be used with business partners.
Generates reports for management as required.
Hires, evaluates, coaches and counsels' personnel in the performance of their duties.
Responsible for the development and ongoing performance management of assigned personnel
Interfaces with other departments through written and verbal communications to handle customer situations; research customer complaints and process correcting orders into the computer systems.
Performs other duties as requested by the supervisor.

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand English
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to prioritize and organize effectively
Ability to supervise and motivate others
Ability to use personal computer & software applications
Ability to work independently in group environment
Ability to effectively address/resolve customer complaints and issues
Ability to work while seated for prolonged periods of time, high call volume
Good/Excellent knowledge of all three lines of business (Cable, HIS, Telephone)
Knowledge of general accounting & billing procedures
Knowledge of office procedures and Company policies
Knowledge of service troubleshooting
Knowledge of residential product information, packaging, pricing and current offers

Required Education

College course work in business or related field or equivalent experience

Required Related Work Experience and Number of Years

Customer service experience/Supervisory Experience - 5
Telephone, Video, High Speed Data experience - 4

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

Ability to maintain confidentiality

Ability to make decisions and solve problems while working under pressure

Ability to prioritize and organize effectively

Knowledge of the cable industry - products and services

Preferred Education

Preferred Related Work Experience and Number of Years

Supervisory or leadership experience - 5

WORKING CONDITIONS

Office environment
Flexible work schedule may be required

#LI-TC2
CSU403 2026-80996 CSU403 2026

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.

*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.

Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

About Spectrum

Industry: Telecommunications