2,233 jobs for "Quality Specialist"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Job Summary
The Procurement Operations Manager - Procure to Pay will lead a team of P2P specialists responsible for the timely and accurate creation and management of purchase orders and the reconciliation and approval of invoices. This role is central to ensuring that the business has the purchasing coverage, data quality, and operational support needed to pay suppliers accurately and on time.
The manager will run a data-driven operating model that monitors intake-to-purchase requisition and purchase order cycle times, invoice processing and approval cycle times, workload, aging, exception trends, and service-level performance. The role will use these insights to allocate work effectively, identify risks before they become payment issues, and guide business stakeholders on actions needed to maintain sufficient funds on purchase orders for expected spend.
In addition to leading day-to-day execution, this role will help transform P2P operations by standardizing processes, reducing manual touchpoints, improving controls, and identifying opportunities to automate repeatable work. The successful candidate will combine strong operational discipline and attention to detail with the ability to use data, influence stakeholders, and continuously improve the employee and supplier experience.

Key Responsibilities

Team Leadership and Daily Operations
• Lead, coach, and develop a team of P2P specialists responsible for purchase order creation, purchase order maintenance, invoice reconciliation, and invoice approval support.
• Establish clear work queues, service expectations, quality standards, escalation paths, and coverage plans to ensure consistent support across business areas and time zones.
• Use workload, aging, complexity, and capacity data to assign work to the appropriate team members and rebalance priorities as business needs change.
• Monitor daily execution and remove operational blockers so purchase orders and invoices are processed accurately and within agreed timelines.
• Build a culture of ownership, responsiveness, continuous improvement, and high-quality service to internal stakeholders and suppliers.

Purchase Order and Requisition Operations
• Oversee the end-to-end PR-to-PO process, including requisition review, purchase order creation, validation of required information, and timely communication with requesters and approvers.
• Ensure purchase orders are created accurately and reflect approved commercial terms, supplier information, quantities, pricing, dates, accounting details, and available funding.
• Manage purchase order changes, amendments, closures, cancellations, and other maintenance activities while preserving data integrity and appropriate approvals.
• Lead year-end purchase order cleanup activities, including identifying obsolete or expired purchase orders, coordinating required actions, and improving readiness for the new fiscal year.
• Partner with budget owners, Finance, Category Managers, and business stakeholders to proactively identify purchase orders that may not have sufficient funds to cover expected spend and coordinate timely corrective action.
• Establish proactive monitoring and reporting that alerts the business to funding risks before invoices are received or payments are delayed.

Invoice Reconciliation and Approval Support
• Oversee invoice reconciliation and approval support, including researching discrepancies, and coordinating resolution with requesters, Accounts Payable, and other partners.
• Ensure invoices are routed to the correct approvers and approved within required timelines, with appropriate follow-up on aging or stalled items.
• Identify recurring invoice exceptions, root causes, and process gaps and recommend corrective actions that improve first-time match rates and reduce rework.
• Partner with Accounts Payable to resolve blocked invoices, supplier inquiries, payment risks, and other issues that could result in late payment, duplicate payment, or inaccurate accounting.
• Maintain accurate records and documentation to support auditability, policy compliance, and reliable reporting.

Metrics, Reporting, and Controls
• Define, produce, and maintain operational dashboards and reports covering intake-to-PR and PR-to-PO cycle time, PO creation accuracy, PO change volumes, invoice processing and approval cycle time, aging, exception rates, workload, throughput, and service-level performance.
• Translate data into clear insights, actions, and recommendations for Procurement leadership, Category Managers, Accounts Payable, and business stakeholders.
• Use trend analysis to anticipate capacity constraints, recurring bottlenecks, funding risks, approval delays, and other issues that may affect business operations or supplier payments.
• Establish quality checks and operating controls that minimize data errors, duplicate work, unauthorized changes, missed approvals, and processing delays.
• Support the development of consistent definitions, data standards, and reporting practices across P2P operations.

Process Improvement and Automation
• Document and standardize P2P procedures, work instructions, handoffs, and escalation paths to ensure repeatable and scalable execution.
• Identify manual, repetitive, and error-prone activities and evaluate opportunities to simplify, digitize, or automate them.
• Partner with Procurement Operations, Accounts Payable, Technology, and system owners to define requirements, test solutions, and implement process improvements.
• Support continuous improvement initiatives that reduce cycle time, improve accuracy, increase visibility, and enhance the stakeholder experience while maintaining appropriate controls.
• Measure the impact of implemented improvements and use results to prioritize the next set of operational enhancements.

Qualifications
• Bachelor's degree in Business, Supply Chain Management, Finance, Accounting, Commerce, or a related field.
• 3-5 years of experience in Sourcing and Procurement, Accounts Payable, Procure to Pay, purchasing operations, or a related function.
• Hands-on experience with the PR-to-PO process, purchase order creation and maintenance, invoice reconciliation, and invoice approval workflows.
• Experience leading, supervising, or coordinating the work of an operations or P2P team, including workload allocation and performance management.
• Strong analytical and reporting skills, including the ability to build, interpret, and act on operational metrics and trends.
• Proficiency with Microsoft Excel, including pivot tables, lookups, data validation, and analysis of large data sets; experience with dashboards or business intelligence tools is a plus.
• Strong attention to detail and a demonstrated ability to maintain accuracy while managing high transaction volumes and competing priorities.
• Strong organizational, follow-through, problem-solving, and stakeholder communication skills.
• Ability to work effectively with Finance, Accounts Payable, Procurement, business stakeholders, and suppliers across regions and time zones.
• Ability to identify process weaknesses, operationalize solutions, and manage work to defined timelines and service expectations.

Preferred Qualifications
• Experience working in a global organization with shared-service, offshore, or geographically distributed P2P operations.
• Experience with ERP, procurement, accounts payable, invoice automation, workflow, or supplier management systems; experience with Microsoft Dynamics 365 or similar platforms is preferred.
• Experience developing operational dashboards, queue-management reports, service-level reporting, or capacity and workload models.
• Experience leading year-end purchase order cleanup, open commitment reviews, budget or funds-availability monitoring, or similar financial control activities.
• Experience identifying and implementing automation or workflow improvements in P2P, procurement, or Accounts Payable operations.
• Knowledge of three-way matching, invoice exceptions, purchase order controls, approval workflows, and procure-to-pay policies.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

About UKG

Size: 10,000+ employees
Industry: Technology

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