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Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

The Role:
As the Power BI Factory Shift Lead, you will lead on‑shift delivery for migrating Power BI artefacts and operational configurations between tenants, using the programme's approved migration approach and tooling. Power BI tenant transitions can involve complex dependencies, workspaces, permissions, datasets/semantic models, gateways, refresh credentials and service configuration, requiring tight operational control, high evidence quality and disciplined defect management. You will be accountable for shift throughput and quality gates, ensuring the team executes repeatable runbooks, captures robust proof and restores service quickly when issues arise.

Key Responsibilities:
- Lead Power BI tenant migration execution during your shift: scheduling, monitoring, validation and defect triage.
- Manage migration runbooks for workspaces, reports, datasets/semantic models and access models; enforce quality gates and acceptance criteria.
- Coordinate gateway and refresh reconfiguration activities (where in scope), ensuring credentials and connectivity are validated post‑migration.
- Own shift‑level triage for failures: broken refreshes, access issues, missing dependencies, workspace settings mismatches and post‑migration user experience defects.
- Drive evidence capture: migration reports/logs, validation outputs, refresh test proof and sign‑off artefacts per wave.
- Execute and oversee structured cutovers: pre‑cutover readiness checks, controlled wave execution and post‑cutover stabilisation/hypercare.
- Coordinate with Shared Data, Identity/Entra Apps and Security teams on dependencies impacting Power BI authentication, permissions, or data access.
- Maintain shift backlog and prioritisation aligned to wave plan, SLAs and risk.
- Produce clear shift handover packs including open issues, mitigations and next actions.
- Improve runbooks and operational dashboards to reduce repeat defects and increase throughput.

Who You Are

Must‑Have (or equivalent experience):
- Delivered a production tenant‑to‑tenant Power BI migration in your capacity as a senior SME/lead (using the approved pattern/tooling available in that programme).
- Strong Power BI service knowledge: workspaces, permissions, datasets/semantic models, reports, apps and operational administration concepts.
- Experience reconfiguring and validating post‑migration operational components (refresh schedules, gateway connectivity, credential handling, access remapping).
- Strong runbook discipline: proven capability building/operating repeatable processes with robust evidence capture.
- Comfortable leading delivery in a 24x7 three‑shift model with formal handovers and accountable shift outcomes.
- Strong troubleshooting capability and structured incident management for Power BI service and migration-related issues.

Good‑to‑Have:
- Microsoft certification (PL‑300 or equivalent) and/or broader Microsoft 365 admin certification (MS‑102).
- Experience with third‑party migration platforms that support Power BI artefact movement, reporting and validation in tenant transitions.
- Familiarity with data governance and access control patterns relevant to analytics platforms (least privilege, admin roles, audit).
- Familiarity with capacity considerations and operational monitoring/telemetry practices.

Interpersonal & Consulting Skills:
- Leads under pressure with calm clarity and rigorous operational control.
- Communicates risk and status crisply to global stakeholders; avoids vague reporting.
- Coaches engineers to follow disciplined operational practices, including ticket hygiene and evidence capture.
- Strong cross‑team collaboration habits to resolve dependency issues quickly.
- Makes practical trade‑offs explicit; documents decisions and rationale.
- Drives continuous improvement through root cause elimination, not workarounds.

Typical Deliverables / KPIs:
- Throughput: workspaces/artefacts migrated per shift vs plan.
- Defect rate: post‑migration access/refresh failures and rework volume.
- MTTR: time to restore service for priority Power BI incidents during waves.
- Evidence capture: completeness of validation proof and exportable audit artefacts.
- SLA: on‑time completion of migration waves and timely escalation of blockers.

Shift / Working Pattern Notes:
- This role operates within a three‑shift 24x7 Factory model. The specific rota will be confirmed, but shift handovers are mandatory and performance is measured on shift outcomes. Peak cutover windows may require schedule flexibility.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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