19,507 jobs for "Customer Partner"

The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

The Wallet, Payments, and Commerce team is dedicated to delivering a suite of services and platforms that allow users to easily, privately, securely, and responsibly digitize their wallet. Leveraging our main frameworks, Apple Pay (for payments), Apple Wallet (for a wide range of other wallet style functionality), our partners can offer simple, private, and secure experiences that build on our goals to safeguard our users' information and to protect their financial health.

Description
Based in Tokyo, this role will focus on the execution of operational tasks across the whole stack of Apple Pay and Apple Wallet services, including transit, in-store and online payments, identity programs and more.

This is an opportunity to work with an amazing group of people to deliver a unique Apple device experience to millions of customers! We believe the role would place you in a highly-energized environment with some of the most creative individuals in the industry where you would be inspired to share your years of experience along with your deep passion and understanding for our brand, our vision and objectives, and the customer experience to provide extraordinary support for the team.","responsibilities":"Support execution of Apple Pay business operations in Japan and Korea, including launch readiness support, testing coordination, billing processing, and reporting
Track and maintain key performance metrics and business trends; prepare regular and ad-hoc reports to support team decision-making
Monitor and maintain data accuracy across operational systems and internal tools
Collaborate with internal and external stakeholders to support partner onboarding and resolve day-to-day operational issues in a timely manner
Build and maintain tools and processes that improve efficiency of day-to-day operations
Prepare materials and data inputs for internal and external business meetings and periodic business reviews
Identify and escalate operational risks or anomalies to the appropriate team members

Preferred Qualifications
Fluency in Korean
Experience in payments, fintech, or financial services operations
Familiarity with SQL, Tableau, or similar data tools
Experience supporting external partner relationships or issue resolution workflows
Curiosity and creativity in analyzing processes and identifying improvements to accommodate business needs

Minimum Qualifications
BA/BS degree or equivalent qualification in a relevant field
Fluent oral and written communication and presentation skills in both Japanese and English
3+ years of professional experience in operations, financial services, or a related field
Strong attention to detail and a structured, methodical approach to task management
Proficiency in data processing and workflow automation
Solid interpersonal skills; able to collaborate effectively with internal teams and external partners
Ability to manage multiple tasks and priorities with guidance from the team

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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