2,871 jobs for "Client Service Manager"

At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.

We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. These five traits are the key to achieving our purpose.

The Manager, Mainframe Systems Programming will coordinate and delegate the responsibilities of their assigned IT teams, as they pertain to systems programming. Oversee the day-to-day functions aligning with their Global Leader(s) responsibilities/duties while maintaining on-going project management and statuses. The Manager will oversee training sessions with resources so that they can be equipped with new knowledge and skills to remain current. Manager will do semi-yearly reviews, set yearly goals, aligning to the Business Unit and Company.

HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION

What You Will Do:

• Provide thought leadership within assigned tower and Business Unit

• Provides Technical support for SW solutions.

• Provide direction to Team Leaders and resources.

• Possess communication skills to participate in client/team/Business unit meetings as well as providing documentation for client operational meetings.

• Enhance the performance of others through mentoring and guiding.

• Keep abreast of changes in standards, technologies or methodologies

• Administer, update, weekly project management documents, aligning projects with client and BU activity.

• Manage team's ticket queue and following up on aging tickets

• Provide risk assessment and risk management

• Administer quarterly review(s)

• Set quarterly and yearly goals, aligning to the Business Unit and Company

• Review assignments for accuracy and quality where applicable.

• Delegate responsibilities where applicable.

• Attend/facilitate client/team meetings where applicable.

• Collaboration with other departments

• Develop, assess, adhere to completion of personnel, departmental, and company goals.

• Participate in and provide timely responses to all internal and external audits

• Participating in on-boarding of new client.

• Own all facets of performance and career management for the team. Regular one-on-one meetings with all team members.

• Provide both technical and 'soft skill' mentoring in order to maintain a well-rounded, well-balanced team. This includes project management, quality audits, and coordination of training sessions as well as day-to-day oversight of the team.

We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.

What You Will Need:

• 10 years of Mainframe Systems Programming experience

• 5+ years of related experience within an IT Operations environment with a bachelor's degree. Relevant work experience will be considered in place of a bachelor's degree.

• 3 - 5 years of management experience in related field

• Good problem-solving skills

• Self-motivated and have attention to detail

• Ability to effectively coordinate and lead internal resources to accomplish key milestones

• Excellent communication and presentation skills with ability to deliver informative and well-organized presentations

• Strong interpersonal, collaboration, and leadership skills with ability to work and build relationships across multiple levels of an organization

• Experience working in a fast-paced environment with ability to learn quickly

Other Qualifications

• Microsoft Office skills including Microsoft Project, Excel, Word, Teams, Sharepoint

• ServiceNow, or similar ITSM tool, skills including Incident, Request, Change and Problem ticket workflows

Why Ensono?

Ensono is a place to make better happen - for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.

We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on a client site, you can choose to work from home or in our Ensono offices.

Some of our benefits include:

• Unlimited Paid Days Off

• Three health plan options through UMR

• 401k with company match

• Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts

• Paid Maternity Leave, Paternity Leave, and Sabbatical Leave

• Education Reimbursement, Student Loan Assistance or 529 College Funding

• Enhanced fertility coverage

• Wellness program

• Flexible work schedule

• Depending on location, ability to take advantage of fitness centers

As of the date of this posting, a good faith estimate of the current pay scale for this role is $102,000 to $148,000 annually based on a full-time schedule. Please note that placement in the range may vary based on numerous factors including but not limited to skills, experience, internal equity, and business needs. In addition to base salary, other compensation programs, depending on eligibility, include an annual bonus plan based on company and individual performance, and an equity grant under our Associate Equity Appreciation Program.

Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.

Pay transparency nondiscrimination statement/posting OFCCP's pay transparency policy can be found on OFCCP's website.

If you need accommodation at any point during the application or interview process, please let your recruiter know or email [email protected].

JR014355

About Ensono

An ally, tech advisor and innovation partner that drives better business outcomes. Expertise, flexibility, culture define us.

Size: 1,001 - 5,000 employees
Industry: Consulting

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