13,895 jobs for "Customer Engineer -FEP/EPI"

In This Role You Will...

• Lead multiple complex implementations or a complex projects with interconnected functional, technical, migration, integration, partner, security, testing, cutover, adoption, and transition workstreams.

• Translate customer strategy, business and industry context, and implementation objectives into measurable outcomes, integrated roadmaps, governance, decision rights, quality gates, and value checkpoints.

• Advise customer sponsors and senior stakeholders, facilitate steering committees and complex trade-off decisions, and provide clear insight on outcomes, time to value, scope, cost, risk, and customer experience.

• Adapt delivery plans and governance as priorities, market or regulatory factors, product constraints, dependencies, resource signals, risks, readiness, and value evidence change.

• Apply product and technical judgment to challenge assumptions, estimates, solution dependencies, custom requests, release impacts, and readiness decisions, coordinating resolution across customer teams, Product, Engineering, Support, Cloud Operations, and partners.

• Manage projects financials, forecasting, margin, staffing, utilization, partner and vendor performance, contract interpretation, change control, and corrective commercial actions within assigned projects.

• Support pre-sales discovery, solution shaping, estimates, statements of work, delivery models, and outcome-linked expansion opportunities.

• Coach Project Managers and workstream leaders, and contribute improvements to established frameworks, segment-specific playbooks, quality gates, accelerators, responsible AI-enabled delivery practices, and lessons learned.

You've Got What It Takes If You Have...

• Typically 8+ years of experience leading complex enterprise software or SaaS implementations as a billable customer delivery leader.

• Demonstrated experience owning multi-workstream projects involving product configuration, data, integrations, migrations, identity and security, testing, cutover, partners, adoption, and organizational change.

• Experience applying business, market, customer, and industry insight to projects planning, executive decisions, delivery recovery, risk management, and value realization.

• Experience leading delivery across Enterprise, Mid-Market, and Small Business customers and adapting governance, advisory depth, technical assurance, staffing, documentation, and decision cadence to customer scale, complexity, maturity, and pace.

• Strong executive communication, negotiation, conflict resolution, structured problem solving, commercial awareness, and stakeholder leadership.

• Working knowledge of enterprise SaaS implementation methods, solution architecture, APIs and integrations, data and migration, testing, release management, cutover, adoption, and operational readiness.

• Ability to use approved AI and automation responsibly, validate outputs for accuracy and risk, and retain accountability for decisions and external communications.

• Bachelor's degree or equivalent practical experience.

About Cornerstone OnDemand

Size: 1,001 - 5,000 employees
Industry: Technology

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