Make an impact by shaping the strategy for a leading premium card portfolio. In this role, you will connect partners across the firm to deepen customer engagement and loyalty. You will use data, financial acumen, and disciplined experimentation to turn insights into clear roadmaps. If you thrive in a fast-paced environment and enjoy influencing stakeholders, this role offers broad visibility and meaningful outcomes.
Job summary As a Sapphire portfolio strategy Vice President on the Sapphire Portfolio Strategy Team, you will drive growth and profitability by developing cross-business strategies that strengthen customer loyalty and long-term value. You will partner closely with marketing, product, analytics, credit, and finance to define customer segments, build a robust test-and-learn agenda, and translate results into actionable recommendations and delivery plans.
Job responsibilities
- Lead cross-business portfolio strategies to drive growth, engagement, and profitability for an affluent card portfolio
- Build and evolve a "better together" approach by aligning partners across commerce, travel, banking, and wealth offerings
- Develop customer segmentation and treatment strategies that improve loyalty and customer value
- Partner with marketing and communications to plan campaigns, support deployment, and evaluate performance
- Collaborate with product and marketing partners to shape and deliver an authorized user strategy
- Create a structured test-and-learn agenda with analytics, credit, finance, and other partners
- Define hypotheses, success metrics, and measurement approaches for portfolio initiatives
- Synthesize test results into insights, recommendations, and prioritized roadmaps
- Proactively manage cross-functional stakeholders by gathering input, assessing impacts, and securing alignment
- Communicate strategy, results, and trade-offs clearly to senior and cross-functional audiences
Required qualifications, capabilities and skills
- 6+ years of experience in analytics, finance, portfolio strategy, or a related field
- Bachelor's degree or equivalent practical experience
- Demonstrated understanding of credit card portfolio economics, including profit and loss (P&L) drivers
- Experience developing data-informed strategies and translating analysis into clear recommendations
- Experience managing multiple complex initiatives with competing priorities and deadlines
- Ability to influence and align cross-functional stakeholders to drive outcomes
- Strong written and verbal communication skills, including executive-ready storytelling with data
Preferred qualifications, capabilities and skills
- Experience in credit card portfolio strategy or portfolio marketing
- Experience designing and evaluating experiments using a test-and-learn approach
- Experience partnering with marketing and product teams to deliver customer initiatives
- Experience developing segmentation and treatment strategies for consumer portfolios
- Experience building measurement plans and performance reporting for campaigns and initiatives
Additional information Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
