Join the Card Marketing Finance & Business Management team, at the center of driving organizational effectiveness, strategic execution, and business performance across Marketing, Credit & Customer Experiences (MCX). MCX brings together the capabilities that shape the end-to-end Card customer journey-spanning acquisition, marketing, credit decisioning and products, rewards, customer experience, operations, activation, and transformation.
As a Finance & Business Management (F&BM) Vice President in Card Marketing, Credit & Customer Experiences (MCX), you will serve as a strategic advisor and trusted partner to the Card and Connected Commerce Chief Marketing & Customer Officer (CMO) and MCX Leadership Team. You'll help shape and execute the strategic and management agenda-leading priorities across strategic planning, financial and business management, organizational effectiveness, executive communications, and transformation. You will partner with senior leaders across Card, Finance, HR, Communications, and Strategy to drive alignment, accelerate initiatives, and deliver meaningful outcomes.
Job Responsibilities- Serve as a strategic advisor to the CMO and MCX Leadership Team, helping shape priorities, drive execution, and identify and escalate key business risks and opportunities
- Represent the organization in senior leadership forums and cross-functional working groups
- Lead executive business management and performance routines, including management reporting, business reviews, scorecards, OKRs, governance frameworks, and decision-making processes
- Own organizational and financial planning, including workforce strategy, headcount management, expense governance, and financial reporting in close partnership with Card P&A
- Drive strategic initiatives and cross-functional programs that advance business priorities, streamline processes, improve efficiency, and strengthen MCX's operating model
- Shape and manage key leadership forums and organizational events (e.g., leadership meetings, business reviews, town halls, offsites, all-hands), overseeing agendas, executive content, operating rhythms, and execution
- Build organizational capability and a high-performing culture by mentoring and developing junior team members and promoting collaboration, accountability, and continuous improvement
Required Qualifications, Capabilities, and Skills- Bachelor's degree
- 7+ years of experience in financial services, business management, strategy, finance, consulting, chief of staff, or related functions
- Demonstrated experience partnering with senior executives and influencing decision-making across large, complex, matrixed organizations
- Exceptional executive communication and presentation skills, with the ability to synthesize complex information into clear, compelling materials for senior audiences
- Strong analytical and financial acumen, with experience interpreting business performance, financial results, and organizational metrics to inform strategic decisions
- Proven strategic thinking, problem-solving, and execution capabilities, with the ability to lead complex initiatives and drive outcomes through influence in a fast-paced, high-autonomy environment
- Advanced proficiency in Excel and PowerPoint (PitchPro+), with the ability to translate analysis into executive-ready insights and presentations
Preferred Qualifications, Capabilities, and Skills- Experience in a Business Management, Chief of Staff, Strategy, or similar leadership role, with a track record of translating strategic priorities into business outcomes
- Experience leading organizational planning, workforce strategy, and financial governance processes within a large, complex organization
- Demonstrated ability to leverage AI and emerging technologies to transform ways of working, including integrating AI-enabled tools into business processes to improve efficiency, enhance insights, and elevate decision-making
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
