643 jobs for "Supervisor, Customer Service"

Eaton's Critical Power Solutions (CPS) Division is currently seeking an Area Service Supervisor to join our team. This position will be remote from a home office but will be based in the San Antonio, TX area. Relocation assistance to the region will be provided if needed.

The expected annual salary range for this role is $113000 - $165000 a year. This position is also eligible for a variable incentive program.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you'll do:

The Area Service Supervisor is responsible for directing and coordinating the activities of the CPS Service regional operations toward achieving sales, profit and growth goals, while continually improving quality and customer service levels within the CPS service groups.

As the window to the local market, the Area Service Supervisor's charge is to increase the net present value of Eaton's relationship with assigned territory customers by driving near-term revenue and positioning Eaton for larger wins in the future. The Area Service Supervisor is responsible for leading & developing their direct reports, field service electronics technicians, to drive top performance and world class customer support.

At Eaton, our service team delivers solutions to some of our customers' most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Let's talk about your future with Eaton!

Eaton is a leading supplier of mission critical power distribution, static switching, and power monitoring equipment that ensure reliability in the most demanding applications for data centers, industrial and commercial customers.

• Assure the safety of employees who work in low, medium, and high voltage work environments, including the development & deployment of safety programs, maintaining compliance with safety policies, and facilitating the availability of safety equipment resources.
• Act as sales and marketing agent in conjunction with sales and operations management to ensure top line sales and bottom line profit objectives are met. Provide strategic direction to identify and develop prospective new customers.
• Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a daily, monthly, and yearly basis. Responsible for budgeting and procurement of capital equipment for the region, efficient execution of sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables, and turn of backlog and projects.
• Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies and standards. Provide leadership and direction to ensure professional growth for employees and retention within the region.
• Effectively manages leadership team of diverse and dispersed field-based workforce throughout assigned region. Demonstrates good corporate citizenship.
• Develop and deploy product/process improvement initiatives and sharing of best practices throughout and across the regions.

Qualifications:

Required (Basic) Qualifications:
• Bachelor's Degree from an accredited institution OR a minimum of 5 years electrical/electronic field service expertise plus able to enroll in an accredited Bachelor's degree program post offer acceptance
• Minimum of five (5) years electrical/electronic field service experience
• Minimum of two (2) years of people leadership experience or five (5) years of large technical project leadership experience
• This role is designated as a Regular Driver per Eaton's Driver Safety Policy and requires a current, unrestricted driver's license along with a satisfactory Motor Vehicle Record. Candidates will be subject to a motor vehicle record check upon hire.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.

Preferred Qualifications:
• Bachelor's degree from an accredited institution
• Experience leading a remote team
• Strong knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs.
• Demonstrated success in: a) driving zero incident safety culture; b); performance results; c) building high performance teams; d) leading cross-functionally; e) developing and retaining leaders; f) driving organizational change.

Skills:

• Demonstrated leadership qualities aligned with the Eaton Leader profile.
• Strong financial and business acumen.
• Strong collaborative skills; ability to successfully work in a matrix environment.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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