148 jobs for "End User Support Engineer"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Core Mission

The Enterprise Applied AI Solution Specialist is a hands-on engineer who builds and deploys practical AI solutions that improve internal workflows and employee productivity. The role focuses on implementing agentic and Generative AI features using established patterns, grounded in enterprise knowledge and data.

This individual partners closely with business stakeholders to translate requirements into usable, reliable capabilities while operating within enterprise constraints such as security, governance, and user trust. The position is ideal for a builder who ships, iterates quickly, and continuously improves solution quality through feedback and measurement.

Key Responsibilities

This is a delivery-focused role combining hands-on implementation with light product ownership and operational discipline.

1. Applied Solution Delivery & Iteration (65% of time)
Build and enhance AI-powered features (e.g., copilots, summarization, classification, routing, Q&A) aligned to defined business workflows.
Partner with business users to clarify requirements, run demos, capture feedback, and iterate toward measurable outcomes.
Support pilot launches, troubleshoot issues, and contribute to smooth adoption through user training and clear documentation.

2. Knowledge-Based Agents & Conversational Design (25% of time)
Develop agents grounded in the company's internal knowledge base, using Retrieval-Augmented Generation (RAG) patterns and retrieval quality improvements.
Design conversational flows for internal functions (e.g., HR helpdesk), including intent handling, escalation paths, and handoff to human support when needed.
Implement simple agentic or predictive models for operational use cases (e.g., predicting customer support ticket volume) under guidance from senior engineers.

3. Product Execution, Quality & Documentation (10% of time)
Manage the feature backlog for an AI product area: write user stories, define acceptance criteria, and coordinate UAT.
Contribute to evaluation and regression testing using approved checklists; help monitor quality, latency, and cost for deployed features.
Create and maintain documentation (how-to guides, runbooks, and user enablement materials) to support long-term sustainability.

Required Qualifications
3+ years of experience in software engineering or applied solutions development (or equivalent practical experience).
Proficiency in Python and API-based integration; working knowledge of SQL and data access patterns.
Working familiarity with large language models (LLMs), prompt engineering, and Retrieval-Augmented Generation (RAG).
Exposure to agent frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel, or similar) and the ability to implement tool/function calling patterns.
Basic understanding of enterprise security, privacy, and data governance requirements; ability to follow established guardrails and escalate risks early.
Strong communication skills and the ability to collaborate effectively with technical and business stakeholders.
Bachelor's degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
Ideal Candidate Profile: Who Thrives in This Role
Builders Over Theorists: You enjoy shipping working software and iterating based on user feedback.
User-Centered Mindset: You like sitting with users, mapping workflows, and improving day-to-day productivity.
Pragmatic Technologist: You choose simple, reliable approaches and adopt new techniques when they clearly improve outcomes.
Quality-Driven: You care about correctness, safety, and operational reliability, and you follow established production standards.
Continuous Learner: You stay current on rapidly evolving GenAI capabilities and apply them responsibly.
Generous Collaborator: You document clearly, communicate proactively, and work well across teams.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

About UKG

Size: 10,000+ employees
Industry: Technology

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