8,643 jobs for "Manager, Customer Support"

Purpose of the Role

Act as a specialist Reward enablement partner, supporting HR and Reward stakeholders through authority mentorship, governance, insight and problem solving. The role focuses on higher-value advisory and enablement activity; repeatable cyclical administration, including administrative support for the Annual Reward Cycle, is delivered by GBO, GRO, automation or self-service wherever possible.

Key Accountabilities

• Provide expert guidance on Reward policies, frameworks, governance requirements and decision principles.
• Support HR teams and leaders in applying Reward principles and making informed, consistent Reward decisions.
• Analyse Reward trends, service data and customer feedback to identify improvement opportunities and emerging risks.
• Develop and maintain knowledge assets, guidance materials, playbooks and self-service tools that enable global standardisation.
• Support implementation of Reward transformation initiatives, continuous improvement and manager capability building.

Key Competencies

• Reward expertise and enablement
• Customer and stakeholder focus
• Continuous improvement

Qualifications and Experience Required

-Strong technical reward experience with understanding of reward frameworks and annual cycles; service delivery and enablement mentality; relationship building with stakeholders in multiple locations, analytical and problem-solving capability; ability to improve self-service and standardised ways of working.

-Proficient English language knowledge and advantage one of these: Chinese/German/Dutch/French/Italian/Polish language knowledge

About the Function:

Our Human Resources (HR) team bring brilliant people together to help us continue building iconic brands. We harness the diverse talents of our people to help them excel. We champion an inclusive and collaborative culture, where all voices and perspectives are celebrated and valued.

HR is at the heart of markets around the world, finding and developing talent that will unearth new ideas and inspire innovation. From creative problem solvers and entrepreneurs to scientists and engineers - whatever your experience and ideas, we'll help you to harness your talents, empowering you to be the best you can be.

Working with us
Flexibility is key to our success. Talk to us about what flexibility means to you, so that you're supported to manage your wellbeing and balance your priorities from day one.

We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Our purpose is crafting iconic drinks chosen for life's moments. And it's our people, with their different experiences, perspectives and talents, who make that possible.

We value diversity in its broadest sense and want everyone to feel they can belong, contribute and strive for their personal best. You'll work alongside people with different backgrounds, experiences and perspectives - challenging, supporting and learning from one another as one outstanding team.

Together, we're constantly learning and improving, combining the strength of our people, capabilities and iconic brands to raise the bar, grow and win. Wherever you join us, you'll have the opportunity to contribute, make an impact and play your part in making life's moments mean a little more.

Ready to bring your best? This could be your opportunity.

If you require a reasonable adjustment, please ensure that you capture this information when you submit your application.

About Diageo

With over 200 brands, from Johnnie Walker to Casamigos to Bulleit, sold in more than 180 countries, we’re the world’s leading premium drinks company.

Size: 10,000+ employees
Industry: Food & Beverage

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