5,351 jobs for "People Business Partner"

APAC Retail Executive Relations Representative

At Apple

Posted on Oct 11

View job Apply on company site

Coordinador de Costos SSA

At BD - Santiago

Posted on Nov 9

View job Apply on company site

Payroll Lead

At Suntory Global Spirits - Guadalajara

Posted on Nov 9

View job Apply on company site

Manager, Customer Care Training

At iRhythm Technologies - Remote / Flexible

Posted on Nov 7

View job Apply on company site

Manager, HR Operations Europe

At Genmab - Munich

Posted on Nov 7

View job Apply on company site

Director, Compensation

At Flex - Austin

Posted on Nov 6

View job Apply on company site

Intern - Operations Analyst

At GM Financial - Fort Worth

Posted on Nov 6

View job Apply on company site

iscGPT Cost Analyst

At BD - Ulloa

Posted on Nov 5

View job Apply on company site

Senior Financial Analyst GBS BP&A

At BD - Ulloa

Posted on Nov 5

View job Apply on company site

Employment Counsel

At Adyen - San Francisco

Posted on Nov 5

View job Apply on company site

Finance CSS Team Lead DACH - AR/Credit, AP & T&E (f/m/d)

At Hitachi Energy - Mannheim

Posted on Nov 5

View job Apply on company site

Sr Customer Service Representative

At EBSCO Information Services - Birmingham

Posted on Nov 4

View job Apply on company site

Insurance Representative I - Bilingual

At GM Financial - Remote / Flexible

Posted on Nov 4

View job Apply on company site

Senior Talent Acquisition Partner

At Sonepar USA Inc - Plano

Posted on Nov 3

View job Apply on company site

Account Manager B2B CEE

At BD - Wroclaw

Posted on Nov 2

View job Apply on company site

Corporate Counsel - Commercial

At iRhythm Technologies - Remote / Flexible

Posted on Nov 1

View job Apply on company site

Plant Manager

At Henry Schein - Savannah

Posted on Oct 31

View job Apply on company site

Senior Manager, eCommerce Platforms

At BD - Franklin Lakes

Posted on Oct 30

View job Apply on company site

Contract Analyst, Procurement

At iRhythm Technologies - Remote / Flexible

Posted on Oct 29

View job Apply on company site

Technical Program Manager, Data

At Oscar Health - New York

Posted on Oct 29

View job Apply on company site

Apple

APAC Retail Executive Relations Representative

Posted 29 days ago

Apply on company site View full job

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work.

Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things.

At Apple, we believe each customer interaction is an opportunity to delight, engage and inspire - and that by focusing on even the smallest of details, we can make a significant impact on the customer experience. The Retail Executive Relations Team is responsible for customer service recovery. The team responds to critical customer issues from Apple's Executive Team, Public Relations, Apple Legal, Investor Relations, and other stakeholders. Representatives handle a wide range of complex problems, including the company's most serious, sensitive, and visible customer satisfaction issues. Representatives will often liaise with business partners to identify and resolve improvement opportunities. Representatives exercise judgment and discretion to decide the appropriate course of action when needed.

Description
On this team you will be responsible for managing an active case load and connecting via phone with distressed customers. Representatives communicate official positioning on company issues, develop creative solutions to complex customer problems, and identify and call out opportunities for improvements to business partners and senior leadership. In addition, you will contribute to an inclusive environment through respecting each others' differences and having the curiosity to learn as well as demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications
Experience with positioning confidential outcomes
Genius Bar experience in Apple Retail or experience troubleshooting devices with customers
Experienced in addressing customer issues from the Government Authorities
Fluency in Cantonese

Minimum Qualifications
Excellent verbal and written communication skills (English and Mandarin)
3+ years customer-facing experience in a customer service role or technology retail store environment
Consistently meets or exceeds customer satisfaction goals
Experience de-escalating sensitive customer issues by phone or in person

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile