5,689 jobs for "Customer Support Manager"

Responsibilities

About The Team:
We're the TikTok Monetization Products data science team, who enables and champions data driven decision making. Our Vision is to become the world class data science team, where data is used rigorously to drive all decision making. Our Mission is to drive monetization and sustainable revenue growth for TikTok through data science.

On the Ads Interfaces team, we aim to help businesses grow efficiently and inspire customers to fulfill their demand through providing reliable, highest standard, and core marketing solutions. To serve different types of businesses, we build various platforms, such as Ads Manager, Business Center, API (Application Programming Interface) and Customer Service System etc. As a data scientist on the team:

- Apply your expertise in quantitative analysis, data mining, and the presentation of data to see beyond the numbers and understand how our customers interact with our ads products
- Partner with Product, Engineering, User Research, Designer and other teams to solve problems and identify trends and opportunities
- Inform, influence, support, and execute our product decisions
- Collaborate with data engineering to build/maintain reports, dashboards, and metrics to monitor the performance of our products and identify insights
- Mine massive amounts of data and extract useful product insights

Qualifications

Minimum Qualifications:
- 3+ years experience doing quantitative analysis
- BA/BS in Math, Statistics, Economics, Computer Science, or other quantitative fields. Advanced degrees preferred but not required

Preferred Qualifications:
- Experience building up a team or mentoring other DS is a plus
- Experience on Ads Interfaces or working with advertisers or agencies is a plus

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $179200 - $277200 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- 3+ years experience doing quantitative analysis
- BA/BS in Math, Statistics, Economics, Computer Science, or other quantitative fields. Advanced degrees preferred but not required

Preferred Qualifications:
- Experience building up a team or mentoring other DS is a plus
- Experience on Ads Interfaces or working with advertisers or agencies is a plus

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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