7,421 jobs for "Customer Support Engineer"

Who are we?

Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work.

Job Summary

The Senior Staff Controls Engineer performs advanced system maintenance and support. Leads complex projects using internal and external resources. Assists with development and implementation of policies and procedures. Effectively interacts with other internal and external teams, including the design engineering, site engineering, regional operations teams, onsite support vendors and consultants on projects, policies and procedures to resolve complex matters.

Responsibilities

System Operation and Work Practices

· Apply expert-level knowledge of DDC systems, PLCs, DCS platforms, and SCADA/BMS architectures to rapidly comprehend and troubleshoot new and existing systems

· Expert operating knowledge of control systems to include advanced diagnostics and repairs

· Ability to apply knowledge of Equinix process and procedure and industry standards to resolve complex issues

· Utilizes safe working practices at an expert level (e.g. can apply procedure for lockout/tagout, can explain MSDS, etc.)

· Evaluates and assures the safe working practices of others

· Interacts with other engineering disciplines

Problem Solving

· Consistently solves complex, cross-functional issues requiring independent action and a high degree of initiative to resolve

· Implements and makes recommendations for complex system level enhancements to eliminate potential problems

· Tests suitability of components for deployments on complex assignments

Internal/External Contact

· Contributes to mentoring junior team members

· Directs internal and external project team members

· Directs teams per project or initiative such as General Contractors, design teams, commissioning agents, equipment suppliers, etc.

· Expert level communication to include cross functional SOP development and relevant technical writing

· Interactions are primarily to exchange information between departments within the organization

· Includes executive level communications in standardized templates

Technical Expertise

· Serves as a technical escalation point for site operations teams during BMS-related incidents, including communication failures, alarm management issues, equipment integration problems, and monitoring system outages.

· Utilizes expert knowledge of BMS architecture, field controllers, network protocols, and critical facility systems to diagnose and resolve issues affecting visibility, alarming, and control of electrical and mechanical infrastructure.

· Supports operational continuity by providing timely troubleshooting, system recovery guidance, and post-incident root cause analysis for BMS events impacting mission-critical data center operations.

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· Has thorough understanding of advanced electrical, fire protection, and HVAC systems operation including advanced optimization strategies and deficiencies

· Has expert controls system knowledge sufficient to rapidly comprehend new systems

· Is a subject matter expert to others in and outside of the group

· Extensive knowledge of multiple facets of controls engineering

· Develops and executes projects

· Reviews budget and scope, calculates savings pertaining to control system replacement projects

· Tests suitability of components or action plans for deployments

· Understands of server operating systems, networks, and cyber security best practices

Training

· Acquires knowledge by expanding experience with systems, vendor training, participation in industry groups or meetings and shadowing others

· Is SME with many systems and trains others inside and outside of the group

Develop Policy/Methods

· Participates in review of and contributes to development of policy and procedure documents

Assess Adherence to Policy

· Assures adherence to developed standards and policy through review of documentation, participation in commissioning activities and Data Center physicals

Qualifications

· Demonstrated experience in control system design, operations, maintenance, and project planning, typically 5+ years

· Expert knowledge of DDC systems, PLCs, DCS, and SCADA/BMS platforms including debugging, programming, and advanced diagnostics

· Strong preference for experience with Aveva (formerly Wonderware)

· Knowledge of electrical, HVAC controls systems

· Experience in mission-critical environments (data centers, power generation, oil & gas, or equivalent) preferred

· Ability to lead complex system troubleshooting, upgrades, commissioning, and vendor evaluation.

· Experience in highly automated environments (automotive, semiconductors, high‑volume manufacturing), Data Center Technical Engineering and Operations support is preferred.

· Experience with additional control platforms such as Honeywell, Schneider Electric, Siemens, or Delta Controls a plus

· Hands-on experience with DCIM platforms and DCOS integration a plus

· Bachelor's degree in Electrical Engineering preferred, or equivalent experience; equivalent trade certification considered

The targeted pay range for this position in the following location is / locations are:

United States - DC6 Washington DC : 130,000 - 194,000 USD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix's success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we're providing you with the best package possible. So, wherever you are in your career and life, you'll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.
US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.

About Equinix, Inc

Equinix is the world’s digital infrastructure company, bringing together a global ecosystem of more than 10,000 customers on six continents.

Size: 10,000+ employees
Industry: Technology

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