1,978 jobs for "Manager, Customer Experience"

Responsibilities

TikTok's Global Business Solutions (GBS) regional sales and advertising teams drive revenue growth by promoting our advertising solutions, onboarding clients, and running campaigns that deliver measurable results.

Client needs, market trends, and performance expectations shift constantly, and differently in every market. We build strategy accordingly, turning those moving pieces into advertising solutions that work and client partnerships that last.

You will help businesses grow on a global platform, working on the campaigns and relationships that turn advertisers into long-term partners.

About the role:
The Agency Partnerships Manager for the Andean Region is responsible for developing strategy and driving revenue for a team of individual contributors. They will report into the Regional Head of Agencies for Spanish-Speaking LATAM and serve as the advocate for their agencies both internally and externally. They will grow and develop Agency Partnerships Managers to become strategic advisors to their clients. Success in this role requires a focus on people management, project and relationship management, client education, campaign measurement, and the ability to tell a strong story that shows TikTok's ability to drive client objectives.

Responsibilities:
- Craft overall strategy to deliver on revenue targets and steer the team to increased growth potential
- Prioritize sales narratives that relate to the needs of the agencies
- Deep understanding of product to drive enhancements to unlock revenue
- Bring a consultative approach that will align around a customer first methodology
- Provide thought-leadership and mentorship to your team on overall account planning
- Develop and maintain a strong understanding of key vertical market trends and customer opportunities
- Develop, mentor and manage a team of individual contributors

Qualifications

Minimum Qualifications:
- Years of direct experience in digital advertising, ad sales, or brand marketing
- Business Proficient in Spanish & English due to working with clients and stakeholders who speak those languages.
- Experience managing advertisers throughout the funnel with a deep understanding of their challenges and objectives
- Experience building relationships with top marketing decision-makers at brands and agencies
- Ability to proactively troubleshoot and problem solve quickly and through the proper escalation channels
- Experience managing individual contributors of varying experience
- Proactive attitude with excellent project management, organizational, and analytical skills

Preferred Qualifications:
- Experience working with media and/or creative agencies, either from the commercial side or as part of their team
- Experience in digital marketing, preferably working in media.
- Experience managing and closing investment negotiations with advertisers and/or agencies
- Skilled w/ building C-Level relationships
- Experience diagnosing and solving technical problems with product and engineering teams
- Ability to effectively translate technical language to non-technical stakeholders
- Experience with ad verification partners (IAS, DV, MOAT)

*In-Office Policy: Please note we're working in the office 5x a week. As a global company, we offer flexible working hours*

*Please submit your CV in English to be considered*

Responsibilities

Qualifications

Qualifications

Minimum Qualifications:
- Years of direct experience in digital advertising, ad sales, or brand marketing
- Business Proficient in Spanish & English due to working with clients and stakeholders who speak those languages.
- Experience managing advertisers throughout the funnel with a deep understanding of their challenges and objectives
- Experience building relationships with top marketing decision-makers at brands and agencies
- Ability to proactively troubleshoot and problem solve quickly and through the proper escalation channels
- Experience managing individual contributors of varying experience
- Proactive attitude with excellent project management, organizational, and analytical skills

Preferred Qualifications:
- Experience working with media and/or creative agencies, either from the commercial side or as part of their team
- Experience in digital marketing, preferably working in media.
- Experience managing and closing investment negotiations with advertisers and/or agencies
- Skilled w/ building C-Level relationships
- Experience diagnosing and solving technical problems with product and engineering teams
- Ability to effectively translate technical language to non-technical stakeholders
- Experience with ad verification partners (IAS, DV, MOAT)

*In-Office Policy: Please note we're working in the office 5x a week. As a global company, we offer flexible working hours*

*Please submit your CV in English to be considered*

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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