2,135 jobs for "Data & Insights Manager"

TikTok Shop - Logistics Service Account Manager (Chinese Speaker)

At TikTok - London

Posted on Oct 29

View job Apply on company site

Senior Team Manager - Product Costing

At Cargill - Bengaluru

Posted on Oct 29

View job Apply on company site

Talent Acquisition Senior Manager - Tech Recruiting

At Capital One - McLean · Richmond

Posted on Oct 29

View job Apply on company site

Issue Management Product Manager - Payments - Vice President

At JPMorgan Chase - Plano · Tampa

Posted on Oct 28

View job Apply on company site

Mobility Programmatic Operations Manager, Uber Advertising

At Uber - New York City · Chicago

Posted on Oct 28

View job Apply on company site

Senior Enterprise Account Manager, Uber Eats - Zurich

At Uber - Zurich

Posted on Oct 27

View job Apply on company site

Account Manager I, GR Enterprise (Annual Plan)

At Uber - Minato-Ku

Posted on Oct 27

View job Apply on company site

Account Manager II, Eats Global (Sales Plan)

At Uber - CMX

Posted on Oct 27

View job Apply on company site

Product Manager, Specialist

At Vanguard - Malvern · Scottsdale

Posted on Oct 27

View job Apply on company site

Product Manager - Employee Compliance - Vice President

At JPMorgan Chase - Brooklyn · Newark

Posted on Oct 26

View job Apply on company site

Sr Product Manager - Tech

At Uber - San Francisco · New York

Posted on Oct 26

View job Apply on company site

Sr Product Manager - Uber Parcel

At Uber - Seattle · New York

Posted on Oct 26

View job Apply on company site

Product Manager Graduate (TikTok LIVE - Platform Trust And Ecosystem) - 2027 Start

At TikTok - San Jose

Posted on Oct 26

View job Apply on company site

Prescription Manager

At Schneider Electric - Dubai Silicon Oasis

Posted on Oct 26

View job Apply on company site

Senior Manager, Cyber Security (Penetration Testing, People Leader)

At Capital One - McLean · Richmond

Posted on Oct 25

View job Apply on company site

Sr. Marketing Effectiveness Manager (MMM) - Europe

At Mars Incorporated - London

Posted on Oct 24

View job Apply on company site

Performance Manager National Auto Claims

At Allstate - Remote / Flexible

Posted on Oct 24

View job Apply on company site

Senior Risk Manager Central Europe

At Visa - Frankfurt

Posted on Oct 24

View job Apply on company site

Manager, Project Manager - Product Operations (Business Cards & Payments)

At Capital One - McLean · New York

Posted on Oct 24

View job Apply on company site

Account Manager, Cancún

At Booking.com - Cancún

Posted on Oct 24

View job Apply on company site

TikTok

TikTok Shop - Logistics Service Account Manager (Chinese Speaker)

London, United KingdomOperationsPosted 12 days ago

Apply on company site View full job

Responsibilities

The Supply Chain and Logistics team builds the capabilities that support business growth and global operations. We provide business planning, operational insights, and logistics strategy support to help teams and partners operate efficiently across markets.

As the business scales globally, we take on complex, business-critical challenges across network design, operational efficiency, service quality, and the differing needs of each local market, work that strengthens partner experiences and supports sustainable growth.

You will help build scalable logistics capabilities that support TikTok Commerce across global markets.

We are looking for an account manager to manage a team of agents to support and provide direct communication to top sellers on logistics related topics to ensure they have a frictionless operational experience as well as provide guidance on platform rules and regulations.

Responsibilities:
- Responsible for leading a team of agents who provide written communication to aid top sellers on all logistics related enquiries to ensure high satisfaction on their logistics usage and promote their continuing use.
- Coordinate with logistics and cross-functional teams to provide resolutions to seller issues within SLAs.
- Address escalations within targeted resolution times to ensure satisfaction, identify root causes and promote changes to prevent further escalations.
- Use internal tools to address queries and education to sellers, performing ad hoc data consolidation as necessary.
- Provide case studies and summarise pain points to create change through seller communication, product/UI improvements, strategy decisions, and compensation.
- Provide feedback, training and QA to outsourced agents and ensure front-line teams deliver best in class quality experience and resolution - meeting the sellers' expectations.

Qualifications

Minimum Qualification(s)
- Excellent digital written communication skills.
- Experience in a customer service environment and/or handling escalations.
- Comfortable with a fast-paced environment.
- Thrives in a fast-paced environment.
- Mandarin Speaker to communicate with top Chinese merchants from mainland China.

Preferred Qualification(s)
- Problem solver - happy to take ownership of a problem and own it until resolution.
- High attention to detail.
- Tech savvy - comfortable using new tools with limited instructions.
- Strong understanding of ecommerce shipping and warehousing.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Excellent digital written communication skills.
- Experience in a customer service environment and/or handling escalations.
- Comfortable with a fast-paced environment.
- Thrives in a fast-paced environment.
- Mandarin Speaker to communicate with top Chinese merchants from mainland China.

Preferred Qualification(s)
- Problem solver - happy to take ownership of a problem and own it until resolution.
- High attention to detail.
- Tech savvy - comfortable using new tools with limited instructions.
- Strong understanding of ecommerce shipping and warehousing.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile