1,592 jobs for "Customer Collaboration Manager"

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Employee Relations is a global team that partners with executives, managers and employees throughout all levels of the organization.

Description
The Employee & Labour Relations Business Partner (ELRBP) provides consulting and guidance regarding employee and labour relations matters to leaders, managers, employee and our People team throughout our organisation. The ELRBP helps ensure the legal compliance, adherence to and consistent application of Apple policies and practices. This work is accomplished through strong collaboration with multiple partners and functions across Apple.","responsibilities":"Identify, analyse, and implement resolutions to complex and sensitive employee relations issues.
Lead and conduct investigations regarding potential misconduct and policy violations.
Evaluate and review employee-related decisions in response to employee concerns.
Consult and influence all levels of management regarding critical and complex employee relations decisions.
Support the Organisation with legislatively compliant implementation of initiatives.
Develop, communicate, and implement company-wide employee relations programs, policies, and procedures.
Use ER metrics with clients to highlight trends and develop strategies to foster positive ER in the business and mitigate risk.
Coordinate and lead responses to government labour or employment-related audits, information requests, and inspections.
Support Crisis Management Team response as needed.
Support all levels of Leadership, Employees, People, and Corporate Partners with understanding Apple Policies and Local Legislation where relevant.
Support ER projects/initiatives as needed.
Manage the social representation agenda in partnership with the Employee Relations Leader (mandatory meetings, negotiations, elections, etc.).
Support electoral processes.
Analyse and provide guidance regarding the implementation of key company initiatives through information sharing, consultation, and negotiation activities.
Prepare information/consultation documentation to support discussion with social partners.
Connect with key stakeholders before, during, and after social partner negotiations to ensure smooth implementation of changes.
Prepare the relevant guidance for Leadership and other key stakeholders in case of serious LR situations.
Support local leaders with social partners' queries/demands.

Preferred Qualifications
A degree in a relevant field such as Law, Human Resources, or Employment Sciences.

Minimum Qualifications
Substantial employee and labour relations experience in Spain.
Knowledge of Spanish employment laws and regulations.
Experienced in balancing multiple priorities, stakeholders and work streams across markets Demonstrated ability to work independently, including the ability to organise, plan, and prioritise tasks
Ability to learn quickly and adapt flexibly to different situations Demonstrated command skills and an ability to influence others
Proven ability to build strong partnerships and work collaboratively. Exceptional communication skills including effective listening, writing and presentation Knowledge of Spanish employment laws and regulations.
Working fully remote in Spain
Availability to travel for work
Fluent in Spanish and English

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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