6,582 jobs for "IT Support Tech"

Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn enriches the lives of hundreds of millions of people around the world. Our sales team is, in many ways, the face of Apple to our largest customers.

We are here to make sure we do the right thing for the customer and provide solutions that fit within their environment. We solve business and technical problems to ensure success for both Apple and its customers. We provide technical sales consulting and support with the objective of transforming the way people work, teach, and learn.

This is a home office, field sales role based in the posting location and requires up to 35% domestic travel.

Description

As a Platform Architect within the Canadian Field Engineering team for Apple's channel sales organization, you will play a pivotal role in helping business and education partners and customer successfully adopt and scale our platform across their organizations. Your primary responsibility will be to guide the build of best-in-class IT practices and environments that support the scaled use of our products, ensuring long-term success beyond your direct engagement.

You will serve as a trusted advisor, helping partners build practices to deploy, manage, and secure our platform at scale while also addressing user experience, application and support strategies, and overall lifecycle management needs. A key part of your role will be introducing long-term service offerings delivered by partners that ensure ongoing customer success at scale.","responsibilities":"Deeply understand our customer's and partner's organizations and ambitions-and be seen as a trusted advisor on the Apple hardware, software and services.

Work collaboratively across Apple, channel partners, to build technical practices at partner organizations to enhance readiness of our platform and support end customers in business and education.

Deliver the technical enablement strategy and execute readiness initiatives to integrate Apple into our partner's product and service offerings.

Regularly assess and communicate the strength and efficiency of partner capabilities.

Guide and shadow partner organizations in their customer implementations.

Preferred Qualifications

Fluency in both English and French is highly preferred.

Strong experience engaging and enabling channel partners to drive joint sales outcomes.

Comfort with ambiguity and the ability to bring structure and clarity where none exists.

Outstanding communication, presentation, and organizational skills.

Passion for continuous improvement with the curiosity to uncover gaps, resilience to manage ambiguity, and drive to optimize processes and create solutions.

Expert in active listening and debating with a focus on finding the best solutions, even if it means pivoting from original ideas.

Excellent collaboration and relationship building skills, including the ability to influence cross-functionally, navigate organizational structures, and manage complex relationships.

Minimum Qualifications

Bachelor's degree or equivalent experience

Typically 7 years of experience in deploying and managing Apple technology across large complex heterogenous IT environments

Extensive knowledge of platform security architecture, including security and compliance

Deep expertise with Mac client management solutions (e.g., Jamf, Omnissa Workspace One, Microsoft Intune, pkgbuild, autopkg, Packages, Composer)

Expertise with Identity Provider solutions (e.g., Microsoft Entra, Okta)

Experience with programming languages (e.g., Python, Swift, Ruby)

Expertise with UNIX shell scripting (e.g., Bourne, bash, zsh)

Expertise with telemetry, application performance management, digital employee experience tools (osquery or equivalent)

Solid understanding with Windows equivalents of above

Hands-on knowledge of multiple operating systems including Windows, macOS and iOS/iPadOS

Expertise in building and delivering compelling presentations, demonstrations and seminars.

Ability to build, maintain, and strengthen high-level customer and partner relationships.

Strong communicator, capable of delivering complex technical information clearly and effectively to both technical and non-technical audiences including at an executive level.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $115,700 and $173,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple Inc.'s discretionary employee stock programs. Employees are eligible for discretionary restricted stock unit award recommendations, and can purchase Apple Inc. stock at a discount if voluntarily participating in Apple Inc.'s Employee Stock Purchase Plan. Participation in Apple Inc.'s discretionary stock programs is governed by Apple Inc.'s stock plans and agreements and are not part of local employment contracts or compensation.

You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit and compensation programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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