1,559 jobs for "SRP(R&D) Customer Engineer"

The opportunity

Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services. Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors.
Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution.

How you'll make an impact

1.You will be in charge of daily quality communication and docking with local and overseas customers.
2. You will receive, follow up and close all overseas customer quality complaints and quality abnormal issues.
3. You will organize internal root cause analysis, prepare quality reports and improvement plans for clients.
4. You will coordinate cross-department resources to resolve on-site and product quality problems timely.
5. You will confirm customer quality standards, track corrective actions and maintain good overseas customer quality relations.
6. You will support local and overseas customer quality audit and relevant quality document submission.

7. You will drive continuous improvement project or Kaizen.

8. You will be responsible to ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

9. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

1. Bachelor's degree or above, majored in Engineering or related technical disciplines.
2. 3+ years of working experience in transformer company. Solid engineering basic knowledge.
3. Excellent English listening, speaking, reading and writing skills, able to communicate with foreign customers fluently.
4. Familiar with basic quality problem handling process, have overseas customer docking experience is a plus. ISO 9001 internal auditor, ISO 16949 Internal Auditor as a plus.
5. Strong communication, coordination and problem-solving ability, able to work under pressure. Excellent analytical, critical thinking and problem-solving skills; Familiar with DMAIC,A3 ,8D,FEMA, CP methodology.
6. Responsible mindset, good at whole-process tracking to ensure complaints are fully closed.

More about us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :
1.Up to 30 days full paid leaves per year
2.Flexible Benefit program (Supplementary Pensions included)
3.Medical Insurance(outpatient and inpatient)
4.Long service awards
5.Flexible Working(subject to role)
Are you ready for an exciting new challenge? Does the above description sound like you? Welcome Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Percy Guan, WeChat: Percy_GUAN.

Apply now

Current employees apply here

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

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