17,616 jobs for "Service Team Lead"

Business Service Officer

At Morgan Stanley - Cleveland

Posted on Oct 23

View job Apply on company site

Travel Contact Center Team Lead - Chase Travel

At JPMorgan Chase - Heathrow

Posted on Oct 19

View job Apply on company site

Customer Service Manager

At Eaton - Redditch

Posted on Oct 15

View job Apply on company site

J.P. Morgan Wealth Management - Market Director of Wealth - Palm Beach, FL

At JPMorgan Chase - Palm Beach Gardens

Posted on Oct 16

View job Apply on company site

Market Risk and Business Service Officer

At Morgan Stanley - Austin

Posted on Oct 22

View job Apply on company site

Fund Accounting Manager - Vice President

At JPMorgan Chase - Dublin

Posted on Oct 14

View job Apply on company site

Business Service Officer

At Morgan Stanley - Lake Oswego

Posted on Oct 21

View job Apply on company site

Principal Data Engineer (Service)

At Waters - Milford

Posted on Nov 6

View job Apply on company site

Senior Plan Specialist - Global Transfers

At Computershare - Bristol

Posted on Nov 11

View job Apply on company site

Restaurant Manager

At Equity Lifestyle Properties - Marblehead

Posted on Oct 16

View job Apply on company site

Area Service Sales Manager

At Hitachi Energy - New Cairo

Posted on Nov 3

View job Apply on company site

Medical Equipment Delivery Driver

At Enovis - Santa Clara

Posted on Nov 6

View job Apply on company site

Assistant Customer Experience Manager

At Computershare - Wanchai

Posted on Nov 4

View job Apply on company site

Principal Engineer - CyberArk | On-site, Bangalore

At Optiv - Bangalore

Posted on Oct 18

View job Apply on company site

Field Service Manager

At Waters - Toronto

Posted on Oct 17

View job Apply on company site

Senior Manager, Financial Accounting

At CSL - Liverpool

Posted on Oct 29

View job Apply on company site

Team Lead

At Computershare - Bangalore

Posted on Oct 15

View job Apply on company site

Athletic Trainer/DME Field Service Rep (Worcester, MA)

At Enovis - Worcester

Posted on Oct 23

View job Apply on company site

Medical Equipment Delivery Driver (Bangor, ME)

At Enovis - Bangor

Posted on Oct 23

View job Apply on company site

Manager, Hospitality (Cape Canaveral)

At SpaceX - Cape Canaveral

Posted on Oct 29

View job Apply on company site

Morgan Stanley

Business Service Officer

Cleveland, OH$120,000 – $170,000Posted 20 days ago

Apply on company site View full job

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Market Business Service Officer (MBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Market Sales and Risk teams to ensure execution in all aspects of the business and further support the MBSO with delivering on service initiatives.

DUTIES and RESPONSIBILITIES
People Management and Communication
• Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
• Lead, mentor, and supervise a team of Support and Service Professionals
• Promote cross-training, learning, development and recognition of Service and Support Professionals within the market
• Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals
• Partner with MBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution
• Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
• Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs
• Manage and oversee Support Professionals coverage for Financial Advisors in the Branch
• Identify Support Professional recognition opportunities within the market through sharing of best practices, success stories and achievements
• Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion

Operational Oversight
• Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies
• Facilitate and manage resolution of client inquiries/requests

• Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
• Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
• Additional operational oversight may be required
• Administer other duties as delegated by the Market Business Service Officer

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS
Education and/or Experience
• Bachelor's degree required or equivalent education
• Previous industry experience
• Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) required
• Other licenses as required for the role or by management

Knowledge/Skills
• Effective written and verbal communication skills
• Strong attention to detail
• Ability to prioritize and resolve complex needs and escalate as necessary
• Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
• Evidence of strong leadership and talent development capabilities
• Previous supervisory experience preferred
• Exceptional organizational and time management skills
• Exceptional conflict resolution skills
• Ability to manage relationships, motivate and lead groups of people at various levels throughout the market
• Knowledge of Firm's Risk & Compliance policies
• Ability to think strategically

Reports to
• Market Business Service Officer

Direct reports:
• Support Professionals

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Expected base pay rates for the role will be between $120,000 and $170,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs.

Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.

Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.

For more information, please visit : https://www.morganstanley.com/people-opportunities/eeo .

About Morgan Stanley

Morgan Stanley mobilizes capital to help governments, corporations, institutions and individuals around the world achieve their financial goals.

Size: 10,000+ employees
Industry: Financial Services

View company profile