3,826 jobs for "Engagement Manager"

Senior Manager - Client Services - MFGS

At Infosys - Stuttgart

Posted on Oct 24

View job Apply on company site

Engagement Delivery Director

At Salesforce - Remote / Flexible

Posted on Oct 15

View job Apply on company site

SAP IS U CRM Consultant -Project-Enterprise Solutions

At Deloitte - Atlanta · Austin

Posted on Oct 31

View job Apply on company site

SAP IS-U Customer Relationship Billing Back Office Consultant- Enterprise Performance

At Deloitte - Atlanta · Austin

Posted on Oct 31

View job Apply on company site

SPEM - SEC

At Infosys - Remote / Flexible

Posted on Oct 23

View job Apply on company site

APEM-ENG-Hitech/MFG

At Infosys - Richardson

Posted on Oct 23

View job Apply on company site

SAP IS U CRM Senior Consultant -Project-Enterprise Solutions

At Deloitte - Atlanta · Austin

Posted on Oct 31

View job Apply on company site

Senior Manager, Marketing, Professional Promotion, (Head & Neck Oncology)

At Genmab - Princeton

Posted on Oct 13

View job Apply on company site

Planning Manager

At Southern California Edison (SCE) - Pasadena

Posted on Oct 27

View job Apply on company site

Enterprise Client Operations Intern - Manila [2027 Internship Program]

At DTCC - Makati City

Posted on Nov 4

View job Apply on company site

Sr. Project Manager (hybrid)

At Broadridge - Edgewood

Posted on Oct 24

View job Apply on company site

Manager, Software Development - Web & Mobile Applications

At Trupanion - Remote / Flexible

Posted on Nov 2

View job Apply on company site

Regional Manager

At Advia Credit Union - Crystal Lake

Posted on Nov 3

View job Apply on company site

Business Analyst II - (SAP REQUIRED)

At Jabil - Saint Petersburg

Posted on Oct 22

View job Apply on company site

Senior Manager - HR JBBDCo

At Suntory Global Spirits - Clermont

Posted on Oct 26

View job Apply on company site

Site HR Business Partner

At Flex - Buffalo Grove

Posted on Nov 5

View job Apply on company site

Manager, Customer Experience - Strategic Enterprise

At NAVEX - Charlotte

Posted on Nov 7

View job Apply on company site

Director, Global Customer Support

At Cornerstone OnDemand - Krakow

Posted on Oct 20

View job Apply on company site

Homecare Marketing Manager

At BD - Minato-ku

Posted on Oct 27

View job Apply on company site

Talent Manager (Full-Time Finance & Accounting Engagement Professionals)

At Robert Half - CA LA JOLLA

Posted on Oct 19

View job Apply on company site

Infosys

Senior Manager - Client Services - MFGS

Stuttgart, GermanyPosted 16 days ago

Apply on company site View full job

Role Engagement Senior Manager Role Designation Manager / Senior Manager - Client Services Career Stream Global Markets Career Sub Stream Client Services Reports to Group Senior Manager - Client Services Billable Role (Y/N) N Supervises Associate Business Development Manager/ Associate Senior Manager -- Client Services/ Associate Sales Manager Billable Utilization NA Financial Size
(Revenue/ Budget/Span) ~ $80M per year across small, medium and large accounts. Incumbency
(Single/ Multiple) Multiple Team Size & Dispersion
(Direct & Indirect reports, Single/ Multiple locations) Number of Direct reports : 1 AEM and 1 EM. Likely to expand in future Location
(Onsite/ Offshore) Stuttgart & Frankfurt
Manager/Senior Manager - Client Services

Role Designation:

Areas of Responsibility

Market Development and Prospecting

The Senior Manager - Client Services analyses the current accounts and target prospects to identify right set of Buyers, their buying patterns and help tailor offerings, solutions for specific industry segment, account. S/He is responsible for reaching out to identified target Buyers through multiple levers, such as Cold-calling, partnerships, events

Opportunity Identification and Qualification

The Senior Manager - Client Services will navigate the account to identify varied kinds of deals in the account in order to increase Infosys' revenue and market share.

Proposal Development, Negotiation and Closure

The Senior Manager - Client Services will form pursuit team across Infosys internal units / external partners if needed. S/He positions client-facing team with client, explain client context, coach the pursuit team, suggest win price and drive this among various BUs based on competitive intelligence, future potential, positioning with client. S/He sets up and facilitates proposal-coaching sessions between client and pursuit team's technical / domain experts and drives the proposal to closure.

Contracting and MSA

The Senior Manager - Client Services facilitates the discussion between Client and Infosys teams involved in contracting (Legal, Data Privacy..), and acts as the point-of-escalation if needed, in order to ensure quick closure of the contract with acceptable level of risk to Infosys.

Account Planning and Review

The Senior Manager - Client Services develops the Account Plan in conjunction with the other stakeholders (Service line/HBU mix, revenues, profitability. S/He will develop relationship map, and market share analysis. S/He communicates and executes as per the A/c plan; and conducts periodic review of the plan with higher Management in Infosysin order to grow in the Account as per plan.

Account Mining

The Senior Manager - Client Services identifies the right contacts within the client organization, secures meetings with the clients appropriately; sets appropriate agenda (client context, pain points, industry / competitive context, Infosys value proposition). S/He anchors meetings and closes any opportunities generated. S/He reviews meeting material in order to grow the account by positioning Infosys strategically and as an existing trusted partner.

Account Operations

The Senior Manager - Client Services signs off on SOWs / Contracts and follows up with the client to sign off on the SOWS. S/He is responsible for Collections of AR.

Relationship Management

The Senior Manager - Client Services handles customer complaints about project executions across IBU delivery and HBUs, as well as negotiates on MSAs and SOWs (which the Commercial Senior Manager leads). S/He identifies and recommends the right Infosys executives (starting with Segment Heads) with whom the client can connect; sets up meetings and sets the right expectations. S/He sets up periodic reviews with important customer stakeholders as per the pre-agreed format.

Knowledge, Skills required for the role

Knowledge: Knowledge of outsourcing business, cost & revenue drivers for an IT organization, Business case creation, Financial ratios and analyses (IRR, NPV, ROCE etc.), Statistical analyses (regression, correlation, mean, median, mode, frequency distributions), and knowledge of legal & contracting issues.

Skills: Effective and structured communication skills (consultative skills combined with business case creation knowledge), conflict resolution / consensus building skills within Infosys as well as with partners / clients. Problem solving skills, negotiation skills, and commercial acumen. Identification of the political landscape, leadership skills, presentation skills and relationship-building skills (a good sense of humor is an advantage).

About Infosys

https://www.infosys.com

Size: 10,000+ employees
Industry: Consulting

View company profile