Shape the future of document management by owning the strategy, roadmap, and delivery of an AI-enabled platform used across the enterprise. Turn complex customer needs and emerging technologies into intuitive, resilient products that transform the document lifecycle and deliver measurable value at scale.
As a Technical Product Owner- Vice President in Corporate Technology Digital Document Management, you will lead the strategy, delivery, and evolution of an AI-enabled platform used across the enterprise. This is an opportunity for an accomplished technical product manager to solve complex customer problems, shape reusable platform capabilities, and deliver products at significant scale. You will act as the voice of the customer and own the end-to-end product lifecycle-from discovery and product strategy through roadmap development, delivery, launch, adoption, and continuous improvement. The platform supports the full document lifecycle, including capture, content management, search, workflow, governance, retention, and secure access. Prior document management experience is valuable but not required; candidates with strong technical product experience in enterprise platforms, software-as-a-service (SaaS), workflow, data, search, content, or AI products are encouraged to apply.
You will collaborate with engineering, architecture, design, data, controls, operations, and business teams to turn customer needs into simple, scalable, resilient, and intuitive products. You will be expected to understand platform architecture, application programming interfaces (APIs), integrations, data flows, non-functional requirements, and operational constraints well enough to challenge assumptions, shape technical options, and make informed product trade-offs. You will also define how artificial intelligence, machine learning, and generative AI can improve the way users create, process, find, understand, govern, and use documents-while delivering measurable customer and business outcomes.
Job responsibilities- Set and communicate an inspiring product vision, strategy, and multi-year roadmap for an enterprise AI-enabled platform.
- Own the full product lifecycle, from customer discovery and opportunity assessment through prioritization, delivery, launch, adoption, measurement, and continuous improvement.
- Develop a deep understanding of customer journeys, pain points, and desired outcomes through research, feedback, product analytics, and partnership with users across the firm.
- Translate customer and business needs into clear product outcomes, epics, features, requirements, and acceptance criteria; own and prioritize the backlog against strategic value.
- Partner deeply with engineering and architecture to shape solution options and make informed trade-offs across APIs, integrations, data contracts, cloud and platform patterns, scalability, resiliency, security, observability, technical debt, and speed to market.
- Own the product definition for platform services, APIs, integration patterns, data and metadata capabilities, and non-functional requirements, ensuring they are usable, measurable, supportable, and aligned to enterprise standards.
- Shape reusable capabilities across the document lifecycle, including capture, content management, metadata, search, workflow, records and retention, and secure access and delivery.
- Identify and validate opportunities to apply artificial intelligence, machine learning, and generative AI to customer problems, including intelligent processing, extraction, classification, summarization, semantic search, question answering, and automation.
- Define product outcomes and use data to measure adoption, customer experience, reliability, efficiency, risk reduction, reuse, cost, and business impact.
- Lead product launches, onboarding, communications, and change readiness to help teams adopt new capabilities and realize value.
- Build alignment across a complex stakeholder community and present clear product narratives, recommendations, decisions, and progress to working teams and senior leaders.
Required qualifications, capabilities, and skills- 7+ years of experience, or equivalent expertise, in technical product management or product ownership, including accountability for complex technology products or enterprise platforms, and experience owning end-to-end product strategy and execution (discovery, vision, market and customer analysis, outcome-based roadmaps, investment prioritization, requirements, delivery, launch, adoption, and value realization)
- Experience delivering enterprise technical products, platform services, APIs, integrations, data products, workflow solutions, or shared capabilities through multiple production releases
- Strong technical fluency across system and platform architecture, APIs, event- and data-driven integrations, cloud patterns, data models, scalability, resiliency, security, observability, and non-functional requirements
- Experience partnering directly with engineers and architects to evaluate solution options, challenge assumptions, sequence technical enablers, manage technical debt, and balance customer value with platform health and delivery risk
- Advanced product-management discipline across customer discovery, problem framing, hypothesis development, prioritization frameworks, backlog management, agile delivery, release planning, dependency management, and product operations
- Experience defining key performance indicators and using telemetry, experimentation, customer research, operational data, and financial measures to make decisions and demonstrate adoption, reliability, efficiency, and business value; working knowledge of artificial intelligence, machine learning, and generative AI product development, including data readiness, model and vendor evaluation, retrieval-augmented generation, quality measurement, monitoring, responsible AI, and human-in-the-loop design
- Ability to influence across product, design, engineering, architecture, data, business, and control partners and drive decisions in a highly matrixed organization; excellent communication and product storytelling skills, including simplifying technical complexity, articulating trade-offs, creating compelling narratives and visuals, and engaging stakeholders from delivery teams through senior leadership
Preferred Qualifications, Capabilities, and Skills- Product experience with enterprise platforms, software-as-a-service (SaaS), workflow, collaboration, search, data, content, knowledge management, developer platforms, or AI-enabled products
- Knowledge of document or content management concepts, or demonstrated ability and curiosity to learn a new product domain
- Experience delivering AI-enabled capabilities such as intelligent processing, classification, summarization, semantic search, retrieval-augmented generation, question answering, or workflow automation
- Experience designing products for regulated, security-conscious, or operationally complex environments
- Experience with product discovery, journey mapping, experimentation, product analytics, business cases, investment planning, and outcome-based roadmaps
- Proficiency with product, collaboration, analytics, and presentation tools such as Jira, Confluence, Excel, PowerPoint, Power BI, Tableau, or similar platforms.
ABOUT USJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
ABOUT THE TEAMOur professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
