Help people take practical steps toward stronger financial futures-at scale. In this role, you will bring financial health education to organizations and communities through engaging workshops that reach thousands. You will translate complex topics into clear, actionable guidance for individuals, families, small businesses, and homebuyers. You will also help us strengthen community relationships by partnering with business development teams and sharing insights that improve how we serve.
As a Financial Health Coach in Community & Business Development, you support our customers' success by helping communities build actionable financial health plans. You deliver impactful workshops in-person and virtually, meeting people where they are and tailoring content for diverse audiences. You partner closely with colleagues across the business to expand access to financial education and improve our programs through feedback and outcomes reporting.
Job responsibilities - Deliver financial health workshops to large audiences (5,000+ participants) in organizations and communities, in-person and virtually
- Facilitate sessions for individuals, families, small businesses, and mortgage clients using the Chase Money Skills curriculum
- Provide accessible workshops by delivering in multiple languages and tailoring communication to audience needs
- Maintain Financial Health Coach certification and complete ongoing training and professional development
- Adapt workshop content and facilitation style for diverse communities and learning preferences
- Travel nationally or connect virtually to support scheduled programming as needed
- Partner with Business Development Managers to support relationship-building and acquisition efforts with middle market and commercial bank teams
- Collect participant and stakeholder feedback and report outcomes to support continuous improvement
- Organize and manage multiple workshops and initiatives simultaneously while meeting timelines and quality expectations
- Promote a strong controls environment by following risk and control expectations, procedures, and processes
Required qualifications, capabilities, and skills - Certified Financial Health Coach or able to obtain certification within 6 months of hire
- Bachelor's degree in Business, Finance, Education, Social Work, or a related field
- 3 years of experience in financial education, coaching, training, or a related role
- Experience delivering workshops or presentations to large audiences (for example, 1,000+ participants)
- Strong facilitation and presentation skills, with the ability to simplify complex financial topics
- Demonstrated knowledge of core financial health concepts and practical education approaches
- Ability to tailor content for individuals, families, small businesses, and mortgage-related topics
- Proficiency with virtual learning and digital communication platforms used to deliver remote sessions
- Strong written and verbal communication skills and the ability to build rapport with diverse audiences
- Willingness to travel nationally and work flexible hours to support workshop schedules
- Ability to follow risk and control expectations, procedures, and processes
Preferred qualifications, capabilities and skills - Master's degree in Business, Finance, Education, Social Work, or a related field
- Multilingual fluency (for example, Spanish, Chinese, Tagalog, or Arabic)
- Experience delivering workshops to very large audiences (5,000+ participants)
- Experience partnering with business development teams to support relationship-building efforts
- Demonstrated cultural competence and experience tailoring content for varied community audiences
- Strong project management skills supporting multiple initiatives at once
- Experience collecting feedback and translating it into measurable program improvements
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
