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JPMorgan Chase

Payments Latin America - Client Service Advocacy & Governance - Vice President

Ciudad De Mexico, MexicoPosted 11 days ago

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Job Description

As Vice President, Payments Client Service Advocacy & Governance based in Mexico City, you will lead oversight and governance of risks and controls across Payments Client Service functions for Latin America, with a focus on Mexico. You will provide hands-on leadership to strengthen risk culture, drive preventive risk management, and ensure consistent governance execution while partnering across Client Service, Operations, Control Management, Compliance, and Legal.

Job Responsibilities

Risk, Controls & Governance Oversight

• You will lead proactive identification, assessment, and management of risks across Payments Client Service for Latin America, maintaining a preventive focus on risk reduction and control design.
• You will track deliverables, issues, and action plans through completion to support sustained risk reduction and control effectiveness.
• You will partner with the Global Governance lead to shape regional monthly governance content, oversee the charter model, coordinate with the Inter-Affiliate Services team, and manage Business Resiliency Plans for in-scope areas.

Complaints, Audit & Regulatory Readiness

• You will provide governance and oversight for Complaints Management across Latin America, overseeing Client Service execution and identifying themes, root causes, and remediation opportunities.
• You will develop and maintain audit and exam materials, evidence-ready documentation, and Client Service introduction decks for internal and external engagements.
• You will work with cross-functional partners to ensure regulatory requirements in each country and region are met.

Process Excellence, Metrics & Control Partnership

• You will partner with Client Service to support root cause analysis, process mapping, control improvements, and automation opportunities with the Service Delivery team.
• You will analyze data and develop meaningful metrics, reporting, governance packs, and executive-level materials, while partnering closely with Latin America Payments Control Management on audits, privacy incidents, risk events, issue closure, action plans, and data risk management.

Required Qualifications, Capabilities and Skills.

• Minimum 5+ years of experience in a banking environment, with demonstrated success leading teams and delivering through others.
• Strong experience interpreting and applying regulatory standards and requirements to business processes and controls.
• Familiarity with the firm's Inter-Affiliate Services program.
• Strong stakeholder management skills across multiple lines of business and control functions, including Operations, Technology, Risk, Compliance, and Legal.
• Strong analytical and process control mindset, with ability to absorb complex information and form sound conclusions.
• Proven ability to lead projects and initiatives end-to-end, including prioritization, delivery tracking, escalation management, and closure discipline.
• Strong understanding of Payments products and services.
• Excellent written and verbal communication skills, including executive-level presentations and reporting, with strong time management and ability to work to deadlines.

Preferred Qualifications, Capabilities and Skills.

• Degree or equivalent third-level qualification.
• Familiarity with data visualization and automation tools such as Tableau, Xceptor, and Alteryx.
• Demonstrated experience driving change, process improvement, and automation in a controls or client service environment.
• Experience operating across Europe, Middle East and Africa, and Asia Pacific time zones, with cultural sensitivity and awareness.
• Strong experience creating governance packs, control reporting, metrics, and management information for senior stakeholders.

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

About JPMorgan Chase

We know our people are our strongest asset. You will never stop learning here, and we will learn with, invest in and support you along the way.

Size: 10,000+ employees
Industry: Financial Services

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