1,582 jobs for "Manager Customer Engineer"

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

About the role

UKG is seeking a transformational Director, WFM Implementation Services, India, to lead and scale a high-performing organization delivering complex Workforce Management SaaS solutions across global customer segments.

This leader will shape the India operating model and connect it to UKG's broader delivery strategy-advancing quality, speed, predictability, productivity, and customer experience. The role partners across Global Services, Partner Delivery, Sales, Product, Engineering, Enablement, and Support to create a seamless path from solution design through adoption and value realization.

Success means more than a technical go-live. Customers should realize tangible improvements in workforce visibility, scheduling and labor efficiency, time and payroll accuracy, compliance, manager productivity, and employee experience.

What you will lead

Strategy and transformation - Define and execute the India WFM implementation strategy in alignment with UKG priorities. Modernize delivery through standardized methods, scalable operating models, and a bias for measurable improvement.

AI-enabled delivery - Move the organization from manual to AI-assisted and increasingly AI-led execution. Apply AI and automation across requirements, configuration, testing, validation, project reporting, documentation, risk sensing, and customer communications.

Customer value realization - Establish business outcomes at the start of each engagement and track progress through go-live and stabilization. Help customers achieve measurable ROI, faster adoption, labor optimization, payroll accuracy, compliance, and improved manager and employee experiences.

Operational and delivery excellence - Own predictable delivery across implementation, enablement, transition to support, and post-go-live optimization. Balance speed, quality, capacity, utilization, forecast accuracy, financial performance, and employee development.

People leadership and capability building - Lead, coach, and scale a high-performing India organization. Build capabilities in architecture, governance, advisory, analytics, customer outcomes, and continuous improvement while creating a culture of accountability and innovation.

Global and partner collaboration - Build trusted relationships with global leaders and implementation partners. Establish governance, enablement, quality controls, escalation paths, and shared accountability for consistent customer outcomes.

Change leadership - Guide teams through evolving priorities, technology advancements, AI adoption, organizational change, and new delivery models while maintaining engagement, clarity, and execution discipline.

How success will be measured

Customer outcomes, adoption, value realization, and satisfaction

Time to value, go-live predictability, delivery quality, and risk reduction

Productivity, utilization, capacity planning, forecast accuracy, and financial performance

AI and automation adoption, administrative effort reduced, and repeatable work industrialized

Employee engagement, capability growth, leadership depth, and partner performance

What you bring

Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; master's degree preferred.

7+ years of senior leadership experience in SaaS delivery, implementation services, professional services, or enterprise services.

Demonstrated success leading transformational change and scaling implementation or professional services teams in India.

Strong understanding of Human Capital Management and Workforce Management; UKG WFM or comparable SaaS experience highly preferred.

Experience leading complex, multi-region implementations across SMB, mid-market, and enterprise segments, with strong HCM/WFM domain knowledge.

Proven ability to define and deliver customer value outcomes beyond implementation completion or technical go-live.

Experience using AI, automation, analytics, and digital tools to improve efficiency, decision quality, and customer experience.

Strong financial and operational acumen, including budgets, forecasts, utilization, capacity planning, and business performance; able to operate across cultures and time zones.

Exceptional communication, influencing, coaching, and relationship-building skills, with an innovative, entrepreneurial mindset and bias toward action.

Willingness and ability to travel as required and work flexibly across time zones.

The UKG difference

You will help build a modern delivery organization that is powered by AI, scaled through global delivery centers, extended by partners, and elevated by advisory services. The opportunity is to make implementation faster, smarter, and more valuable for customers-while creating a stronger, more capable organization for the future.

UKG is an equal opportunity employer.

Director, WFM Implementation Services, India • Pune

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

About UKG

Size: 10,000+ employees
Industry: Technology

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