At Genmab, we are dedicated to building extra[not]ordinary® futures, together, by developing antibody products and groundbreaking, knock-your-socks-off KYSO antibody medicines® that change lives and the future of cancer treatment and serious diseases. We strive to create, champion and maintain a global workplace where individuals' unique contributions are valued and drive innovative solutions to meet the needs of our patients, care partners, families and employees.
Our people are compassionate, candid, and purposeful, and our business is innovative and rooted in science. We believe that being proudly authentic and determined to be our best is essential to fulfilling our purpose. Yes, our work is incredibly serious and impactful, but we have big ambitions, bring a ton of care to pursuing them, and have a lot of fun while doing so.
Does this inspire you and feel like a fit? Then we would love to have you join us!
The RoleThe Senior Manager, Operational Excellence is responsible for leading Speaker Bureau program operations and commercial sponsorship operations while driving continuous improvement across key Marketing Operations, Vendor Governance, and Operational Excellence processes supporting the U.S. Commercial organization across all therapeutic areas.
This role serves as a strategic and hands-on operational partner to business stakeholders and cross-functional teams. The position combines day-to-day execution, vendor coordination, process governance, project leadership, and continuous improvement to strengthen compliance, efficiency, scalability, service delivery, and stakeholder experience.
The Senior Manager will work closely with Vendor Management Business Partners, MERL Operations, Procurement, Finance, Legal, Compliance, Accounts Payable, IT, and Commercial teams to establish consistent ways of working, execute programs effectively, implement process improvements, and provide cross-coverage for Print Production.
Responsibilities
1. Speaker Bureau Programs & Sponsorship Operations
- Lead day-to-day operational execution for Speaker Bureau programs and commercial sponsorships across all therapeutic areas, in coordination with MERL Operations and other key partners.
- Oversee intake, documentation, review, routing, agreement coordination, purchase order readiness, vendor coordination, payment follow-through, status reporting, and closeout, as applicable.
- Partner with business requesters, MERL Operations, Legal, Compliance, Procurement, Finance, Accounts Payable, and external organizations to support compliant and timely execution.
- Establish and maintain operating procedures, templates, decision points, service expectations, handoffs, and escalation paths.
- Monitor demand, workload, cycle time, payment status, risks, and recurring issues, and provide actionable insights to leadership and stakeholders.
- Implement improvements that reduce rework, strengthen controls, and improve the requester, program, and supplier experience.
2. Operational Excellence & Process Governance
- Lead Operational Excellence across key Marketing Operations and Vendor Governance processes, with clear ownership, controls, service expectations, and performance measures.
- Lead process improvement initiatives from problem definition and current-state assessment through future-state design, implementation, adoption, and measurement of results.
- Maintain process documentation, standard operating procedures, job aids, intake tools, trackers, and governance routines so stakeholders have clear and current guidance.
- Identify opportunities to simplify work, standardize practices, automate manual steps, and improve data quality and decision-making.
- Support change management, stakeholder communications, training, and adoption for new or revised processes.
3. Print Production Cross-Coverage
- Provide cross-coverage for Print Production across all therapeutic areas to support business continuity and workload management.
- Coordinate with the primary Print Production lead, internal stakeholders, and external vendors to maintain clear handoffs, priorities, timelines, and issue resolution.
- Apply consistent controls, documentation, reporting, and continuous improvement practices to Print Production workflows.
4. Vendor Management Process Partnership
- Serve as an operational excellence partner to the Vendor Management team and work with Vendor Management Business Partners on process improvement priorities.
- Support consistent execution across contract intake, supplier engagement, onboarding, purchase order readiness, invoicing, payment, accrual, reporting, and closeout activities.
- Help establish common ways of working, service standards, handoffs, controls, and escalation paths across supported business functions.
- Review recurring operational issues and coordinate cross-functional resolution with Procurement, Finance, Legal, Compliance, Accounts Payable, IT, and business stakeholders.
- Develop reporting and insights that provide visibility to workload, process performance, risks, bottlenecks, and improvement opportunities.
5. Cross-Functional Leadership & Strategic Projects
- Build trusted partnerships across Sales & Marketing, Market Access, Patient Services, Business Operations, U.S. Medical Affairs, MERL Operations, Procurement, Finance, Legal, Compliance, IT, and external partners.
- Lead cross-functional operational initiatives that improve efficiency, compliance, scalability, and stakeholder experience.
- Facilitate working sessions, clarify ownership and decisions, and drive timely resolution of operational issues.
- Translate complex process and policy requirements into clear, practical guidance for non-technical audiences.
- Provide concise updates, recommendations, and escalation support to leadership based on operational data, business impact, and risk.
- Measures of Success
- Speaker Bureau programs and sponsorship requests are managed consistently, compliantly, and with improved visibility from intake through payment and closeout.
- Operational processes have clear ownership, documentation, controls, service expectations, handoffs, and escalation paths.
- Cross-coverage for Print Production supports business continuity and effective workload management.
- Process improvements produce measurable reductions in cycle time, rework, manual effort, risk, or stakeholder friction.
- Business requesters and cross-functional partners receive clear guidance and reliable operational support.
- Leadership has practical reporting and insights to support prioritization and decision-making.
Requirements- Bachelor's degree required; advanced degree or relevant process improvement certification preferred.
- 8+ years of experience in building and operating speakers' bureaus/program and vendor management in Pharma with close partnership in brand marketing.
- Demonstrated experience owning cross-functional operational processes and leading improvements from design through implementation and adoption.
- Experience supporting Speaker Bureau programs, sponsorships, print production, or comparable regulated commercial operations is preferred.
- Experience collaborating with Procurement, Finance, Legal, Compliance, Accounts Payable, technology teams, vendors, and business stakeholders.
- Strong process mapping, problem-solving, project management, change management, and stakeholder facilitation skills.
- Ability to use operational data and performance measures to identify issues, communicate business impact, and recommend action.
- Strong written and verbal communication skills, with the ability to translate complex requirements into clear and practical guidance.
- Detail-oriented, collaborative, and comfortable managing multiple priorities in a fast-paced environment.
Lean Six Sigma or another relevant process improvement certification preferred
For US based candidates, the proposed salary band for this position is as follows:
$134,080.00 - $201,120.00
The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. Also, certain positions are eligible for additional forms of compensation, such as discretionary bonuses and long-term incentives.
When you join Genmab, you're joining a culture that supports your physical, financial, social, and emotional wellness. Within the first year, regular full-time U.S. employees are eligible for:
- 401(k) Plan: 100% match on the first 6% of contributions
- Health Benefits: Two medical plan options (including HDHP with HSA), dental, and vision insurance
- Voluntary Plans: Critical illness, accident, and hospital indemnity insurance
- Time Off: Paid vacation, sick leave, holidays, and 12 weeks of discretionary paid parental leave
- Support Resources: Access to child and adult backup care, family support programs, financial wellness tools, and emotional well-being support
- Additional Perks: Commuter benefits, tuition reimbursement, and a Lifestyle Spending Account for wellness and personal expenses
Further details on eligibility for compensation and benefits based on role will be provided during the recruitment process
About GenmabGenmab is an international biotechnology company with a core purpose to improve the lives of patients through innovative and differentiated antibody therapeutics. For 25 years, its hard-working, innovative and collaborative team has invented next-generation antibody technology platforms and harnessed translational, quantitative and data sciences, resulting in a proprietary pipeline including bispecific T-cell engagers, antibody-drug conjugates, next-generation immune checkpoint modulators and effector function-enhanced antibodies. By 2030, Genmab's vision is to transform the lives of people with cancer and other serious diseases with Knock-Your-Socks-Off (KYSO®) antibody medicines.
Established in 1999, Genmab is headquartered in Copenhagen, Denmark with international presence across North America, Europe and Asia Pacific. For more information, please visit Genmab.com and follow us on
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