1,728 jobs for "Customer Experience"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role
The Forward Deployed Engineer (FDE) is a delivery-first role for early career engineers who want to work where AI systems meet real enterprise complexity.

As an FDE, you will embed directly with customer delivery teams to help build, prototype, and deploy AI-enabled solutions in production environments. This is not a traditional software engineering role and not classic consulting. It is a hybrid role designed for real-world AI deployment, where success is measured by outcomes and production scaled solutions, not experiments.

You will deliver defined technical components under guidance from senior engineers, while developing consulting fundamentals through direct customer exposure. You will work with modern AI development tools, generative and agentic AI architectures, and enterprise cloud platforms, learning how to translate technical work into customer value.

What you will do
• Customer Engagement & Solution Integrity: Partner with customers to understand business challenges and translate them into high‑quality, fit‑for‑purpose technical solutions, prioritising the right outcome over the fastest one
• Rapid Prototyping: Build and iterate custom AI solutions tailored to customer needs, leveraging agentic AI frameworks
• Ownership, Deployment & Partnership: Own delivery end to end, from scoping to production. Work as part of the customer team to engineer and deploy production‑ready solutions that drive adoption and measurable business outcomes.
• Optimization: Troubleshoot and enhance system performance, scalability, and reliability
• Field Intelligence: Systematically capture deployment learnings, document best practices, and proactively share insights to inform enhancements to Kyndryl's core platforms and frameworks
• Continuous Learning: Adapt quickly to emerging technologies and evolving customer requirements by engaging in ongoing professional development
• Platform Contribution: Actively contribute to the evolution of Kyndryl's AI platforms through feedback, code contributions, and collaboration with product teams

Who You Are

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their

work. And finally, you're open and borderless - naturally inclusive in how you work with others.

Required skills and experience

• Programming Proficiency: Demonstrable expertise in Python, (or another modern language such as C#, Node.js or TypeScript); experience working with AI/ML frameworks like TensorFlow or PyTorch is a plus
• Software Engineering: Solid grasp of the software delivery lifecycle, version control (Git & GitHub), and data engineering tools such as Pandas and Spark
• Cloud & Distributed Systems: Experience with cloud AI platforms (AWS, Azure, Google AI) and distributed computing architectures

Preferred skills and experience

• Open-Source Ecosystems: Familiarity with community-driven AI tools and libraries, including Hugging Face and relevant repositories
• T-shaped Profile: Deep technical expertise in one or two domains, with broad understanding across AI/ML, cloud, and consulting
• Agentic AI Systems: Experience designing, building, or integrating multi-agent systems and orchestration frameworks (e.g., LangGraph, Semantic Kernel, Agent Framework, AutoGen, CrewAI), including the development of agent protocols and coordination mechanisms
• Retrieval-Augmented Generation (RAG) & Knowledge Systems: Practical knowledge of deploying RAG architectures and integrating structured and unstructured knowledge sources into AI solutions
• Performance & Security: Knowledge of system-level optimisation and security best practices for scalable AI systems
• Business Acumen: Ability to translate business requirements into technical solutions and communicate technical value to diverse stakeholders, including executive audiences
• Flexibility: Willingness to travel and work on customer premises as required
• Education: Degree-level qualification in Computer Science, Informatics, Data Science, Engineering, or a closely related discipline - or equivalent professional experience.

The position will be governed by the Italian National Collective Bargaining Agreement for Employees of the Metalworking Industry (Contratto Collettivo Nazionale di Lavoro per i dipendenti dell'Industria Metalmeccanica e della Installazione di Impianti), with classification as Impiegato.

The employment contract may be offered as a permanent employment contract (contratto a tempo indeterminato).

The starting salary for this position in Kyndryl Italia Innovation Services is € 39.780,00 based on a full-time schedule at the time of posting.

Your final compensation offer may vary depending on several factors such as, geographical tier, job-related skills, education and experience that selected candidates bring to the team. For part-time roles, the compensation will be adjusted appropriately.

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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