13,671 jobs for "Development Manager"

TikTok Shop - Workforce Management Program Manager

At TikTok

Posted on Oct 14

View job Apply on company site

TikTok Shop - Workforce Management Program Manager

At TikTok - Kuala Lumpur

Posted on Oct 14

View job Apply on company site

System Project Manager, Non-Technical Program Manager

At Applied Materials - Kalispell

Posted on Oct 14

View job Apply on company site

Technical Project/Program Manager

At Applied Materials

Posted on Oct 14

View job Apply on company site

Missionforce - Senior Product Manager, Agentforce Public Sector

At Salesforce - Herndon · Washington

Posted on Oct 14

View job Apply on company site

Remediation POD - Project Manager

At Salesforce - London

Posted on Oct 14

View job Apply on company site

Entegral Product Discovery Manager

At Enterprise Mobility - Remote / Flexible

Posted on Oct 13

View job Apply on company site

IT Manager - EFM IT Sales Tools

At Enterprise Mobility - St. Louis

Posted on Oct 13

View job Apply on company site

AI Security Discovery & Detection Manager

At Vanguard - Dallas/Ft. Worth · Malvern

Posted on Oct 13

View job Apply on company site

Engineering Manager - Configuration Management Services

At GE Vernova - Budapest

Posted on Oct 12

View job Apply on company site

Treasury Manager, Capital Markets

At Equinix, Inc - Remote / Flexible

Posted on Oct 12

View job Apply on company site

Treasury Manager, Capital Markets

At Equinix, Inc - Remote / Flexible

Posted on Oct 12

View job Apply on company site

Sr. Software Engineering Manager (Pre/Post)

At Cadence - Remote / Flexible

Posted on Oct 12

View job Apply on company site

Internal Communications Manager

At Uber - New York City · San Francisco

Posted on Oct 12

View job Apply on company site

Vice President, Compliance and Operational Risk Manager (Electronic Trading Risk)

At Bank of America

Posted on Oct 12

View job Apply on company site

Senior Engineering Program Manager - AI/ML, Apple Services Engineering

At Apple - Cupertino

Posted on Oct 12

View job Apply on company site

Engineering Project Manager - Software Beta Program

At Apple - San Diego

Posted on Oct 12

View job Apply on company site

Software Engineering Manager - Siri Evaluation, Developer Workflows

At Apple - New York City

Posted on Oct 12

View job Apply on company site

Program Manager

At Applied Materials - Hillsboro · Boise

Posted on Oct 12

View job Apply on company site

Senior Manager, Visa Consulting and Analytics (VCA) Senior Learning Consultant, Visa University

At Visa - São Paulo

Posted on Oct 12

View job Apply on company site

TikTok

TikTok Shop - Workforce Management Program Manager

SingaporeOperationsPosted 25 days ago

Apply on company site View full job

Responsibilities

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities
- Manage workforce planning for both BPO sites and inhouse teams. Ensure teams have prepared for the right number of staff available at the right time.
- Administer workforce management encompassing all the processes that e-Commerce seller support and creator support operations sites undertake.
- Create data models to forecast long/short term business volume, set up multi-dimensional capacity models & plans and determine the optimum one by balancing seller & creator experience, employee experience and cost effectiveness, contributing to consistent achievement of SLA goals.
- Design different shifts for the sites and make schedule plan ensuring no violation of labor laws and regulations; manage day-to-day production of sites, closely coordinate with operation team and adjust shift plan quickly and effectively, in case of unexpected rises in moderation volumes or absenteeism.
- Be responsible for monitoring operational performance for sites to ensure optimum productivity and results, evaluate schedules to meet incoming volumes, and evaluate potential productivity, quality and seller creator service standards by analyzing performance statistics and financial results.
- Drive continuous improvement of WFM processes/tool/system including streamlining & optimizing forecast, adjustment processes across departments, supporting system/tooling development and improvement, updating relevant databases, assuring data integrity, etc.
- Work as the Point of Contact to provide ad-hoc and regular support to stakeholders such as Moderator team, Product team, Operation team in terms of support planning.

Qualifications

Minimum Qualification(s)
- Bachelor's Degree or equivalent education/experience.
- Experience working in WFM (workforce management) team as an individual contributor role with regional/global scope.
- Extensive experience in workforce management or capacity planning in multi-channel & multi-site environments.
- Deep understanding of workforce management, including volume & headcount forecasting, shift plans scheduling, performance monitoring and process/system optimization, etc.
- Proficient skills in Excel and good at data analysis, familiar with business intelligence tools. Experience utilizing SQL, HQL and WFM systems is a plus.
- Experience in performing WFM tasks manually in Excel or any manual tracking tools with all calculation logic is a plus.
- Good communication skills, information analysis & capability to interpret data (able to succinctly present detailed technical analysis, assumptions, and recommendations).
- Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Able to work in a fast-paced environment with dedication, passion and motivation.

Preferred Qualification(s)
- An advanced degree is preferred.
- Expertise in project management and coordination is a plus.
- Experience in eCommerce or marketplace platforms is a plus.

Responsibilities

Qualifications

Qualifications

Minimum Qualification(s)
- Bachelor's Degree or equivalent education/experience.
- Experience working in WFM (workforce management) team as an individual contributor role with regional/global scope.
- Extensive experience in workforce management or capacity planning in multi-channel & multi-site environments.
- Deep understanding of workforce management, including volume & headcount forecasting, shift plans scheduling, performance monitoring and process/system optimization, etc.
- Proficient skills in Excel and good at data analysis, familiar with business intelligence tools. Experience utilizing SQL, HQL and WFM systems is a plus.
- Experience in performing WFM tasks manually in Excel or any manual tracking tools with all calculation logic is a plus.
- Good communication skills, information analysis & capability to interpret data (able to succinctly present detailed technical analysis, assumptions, and recommendations).
- Excellent problem-solving, task prioritization, follow-up, and quick learning skills. Able to work in a fast-paced environment with dedication, passion and motivation.

Preferred Qualification(s)
- An advanced degree is preferred.
- Expertise in project management and coordination is a plus.
- Experience in eCommerce or marketplace platforms is a plus.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

View company profile