13,895 jobs for "Customer Engineer -FEP/EPI"

The opportunity

Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services. Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors.

Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution.

How you'll make an impact

1. You will develop, implement, and maintain robust process control plans to ensure consistent product quality across all manufacturing stages, from raw material input to final product assembly.

2. You will lead root cause analysis investigations for process-related quality issues, using tools such as 5-Why, fishbone diagrams, and failure mode and effects analysis (FMEA).

3. You will conduct regular quality data analysis (e.g., defect rates, customer complaints, process variation) to identify quality gaps and improvement opportunities and develop targeted improvement plans.

4. You will conduct regular audits and inspections of production processes, equipment, and workstations to verify compliance with established quality standards, operating procedures, and safety regulations.

5. You will initiate and implement quality improvement projects (e.g., Lean, Six Sigma, DMAIC, PDCA) to reduce process variation, waste, and non-conformance rates.

6. You will handle customer quality complaints, including receiving feedback, conducting RCA, 8D report and CPAP follow-up.

7. You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

8. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

1. Bachelor's degree in engineering (Mechanical, Electrical, Industrial, or related field).

2. Fluent in English, both spoken and written is mandatory in this position

3. 2+ years of experience in quality engineering, process improvement, or a related role, preferably in [specific industry, e.g., manufacturing, healthcare, automotive].

4. Experience with quality management tools and methodologies: Lean, Six Sigma (Green Belt or Black Belt certification is preferred), SPC, MSA, FMEA, CP and SPC.

5. Strong data analysis skills, with experience using software such as Excel, Minitab.

6. Knowledge of industry-specific quality standards and regulations (e.g., ISO 9001, IATF 16949).

7. Effective communication and interpersonal skills, with the ability to collaborate with cross-functional teams and present findings to stakeholders.

More about us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

1.Up to 30 days full paid leaves per year
2.Flexible Benefit program (Supplementary Pensions included)
3.Medical Insurance(outpatient and inpatient)
4.Long service awards
5.Flexible Working(subject to role)

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Cherry Zhang, WeChat: cherryzhang2023.

Apply now

Current employees apply here

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

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