1,728 jobs for "Customer Experience"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

As a Complex Program Manager, you will be responsible for leading large scale, multi-workstream programs that span multiple projects, teams, and stakeholders. The role focuses on turning strategic objectives into coordinated execution plans, managing interdependencies, and ensuring measurable outcomes across scope, schedule, cost, and risk. Success is defined by delivering integrated results that achieve customer and business outcomes, not just individual project milestones. This role balances strategic oversight with hands on program control, operating as the decision point across projects while enabling project managers to deliver effectively.

What you will do
• Define the program vision, outcomes, success measures, and roadmap aligned to customer and business objectives
• Lead multiple interconnected projects, managing dependencies, sequencing, and tradeoffs across scope, schedule, and resources
• Establish and run program governance, including cadence, reporting, risk management, and decision escalation paths
• Provide direction and support to project managers, ensuring consistency in delivery approach, standards, and execution
• Manage program level financials including forecasting, tracking, and alignment to approved commitments
• Identify, assess, and mitigate cross project risks and issues before they impact outcomes
• Use data and program metrics to track progress, predict outcomes, and inform decisions
• Engage stakeholders at multiple levels to maintain alignment, transparency, and shared accountability
• Ensure program deliverables meet agreed quality, compliance, and customer expectations

Who You Are
Required skills and experience • Proven experience leading complex programs with multiple concurrent projects and interdependencies• Strong expertise in program governance, planning, risk management, and delivery controls• Demonstrated ability to manage program financials, including forecasts, budgets, and trade offs• Experience coordinating and influencing project managers and cross functional teams without direct authority• Ability to translate strategic objectives into executable program plans with clear outcomes and milestones• Experience using data, dashboards, and metrics to manage program performance and predict risks• Ability to operate effectively in environments with changing priorities while maintaining delivery focusPreferred skills and experience • Program or project management certification such as PgMP, PMP, or PRINCE2• Experience working within agile or hybrid delivery models• Familiarity with large scale IT or transformation programs• Experience managing external partners or vendors• Exposure to customer facing delivery environments

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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