3,759 jobs for "Manager, Product Support"

Responsibilities

The Global Public Policy Internal Product Risk Review team works with product, business, and regional Government Relations teams to identify and manage the political and regulatory risks tied to global product launches. We also develop consistent, principled policy guidance for election-related content on the platform, and for accounts belonging to governments, politicians, and political parties.

Working at the intersection of policy and product development, we run pre-launch feature reviews, coordinate expertise across markets, calibrate risk levels, and recommend practical mitigations so product teams can move quickly. During election periods, we provide structured policy support to regional teams, along with the resources and escalation paths they need.

You will shape how some of the company's most consequential products, including AI tools and monetization features, are built and launched globally, helping the company grow responsibly while protecting its ability to operate in the markets it serves.

- Serving as a bridge between Global Public Policy and AI model development and enterprise product teams to integrate public policy considerations into model development and risk management
- Conducting risk assessments of new and existing AI models and enterprise products and product features, identifying policy and regulatory risks, and advising on risk mitigation strategies
- Supporting our Enterprise & AI models and products as they scale globally with appropriate safeguards, policies and partners
- Converting political and regulatory developments into strategic guidance to AI and enterprise product teams to increase awareness of public policy challenges and risks
- Informing and supporting public policy strategies and engagements by ensuring the Global Public Policy team is updated on important AI and enterprise product developments.
- Developing and maintaining relations with key internal stakeholders including legal, product, communications, policy, and safety.

Qualifications

Minimum Qualifications
- Bachelor's degree in Political Science, International Affairs, Government, Public Affairs, Law-related field, or equivalent practical experience.
- In-depth experience in Public Policy or Government Affairs
- Strong presentation, and analytical skills, including the ability to translate the business and innovation implications of public policy developments to global teams
- Outstanding judgment, persuasion, mediation, and advocacy skills, creativity, and the ability to work in a dynamic, fast-paced environment
- Exceptional listening, problem-solving, and verbal and written communications skills, including the ability to distill complex policy issues into easy-to-digest explanations and compelling messages.
- Demonstrated ability to collaborate effectively with diverse teams and navigate varying priorities among multiple stakeholders toward shared goals.

Preferred Qualifications
- Experience with Technology/AI Policy is strongly preferred.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Bachelor's degree in Political Science, International Affairs, Government, Public Affairs, Law-related field, or equivalent practical experience.
- In-depth experience in Public Policy or Government Affairs
- Strong presentation, and analytical skills, including the ability to translate the business and innovation implications of public policy developments to global teams
- Outstanding judgment, persuasion, mediation, and advocacy skills, creativity, and the ability to work in a dynamic, fast-paced environment
- Exceptional listening, problem-solving, and verbal and written communications skills, including the ability to distill complex policy issues into easy-to-digest explanations and compelling messages.
- Demonstrated ability to collaborate effectively with diverse teams and navigate varying priorities among multiple stakeholders toward shared goals.

Preferred Qualifications
- Experience with Technology/AI Policy is strongly preferred.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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