3,319 jobs for "Senior Customer Engineer"

Imagine what we could do together. At Apple, new ideas have a way of becoming excellent products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! The people here at Apple don't just build products - they craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts.
At ETS Team, we take pride in developing groundbreaking, world-changing platforms and services. Our ETS applications play a crucial role in supporting the Apple ecosystem by offering identity management, factory and device support, infrastructure support, platform support, and collaboration tools. Whether you're logging into Apple, making a purchase, or enabling Apple devices, our applications are there every step of the way, ensuring a flawless and secure experience.

Description
As Site Reliability and Operations Engineer (SRE), you'll be part of the action-working closely with application teams to automate operations, optimize infrastructure, and solve issues in an exciting, fast-paced environment. You'll play a vital role in ensuring that our systems are reliable, scalable, and high-performing.
This role is designed for driven individuals who:
Love learning new technologies and thrive in solving sophisticated challenges.
Are independent, motivated, and excited to take on ambitious projects.
Excel at collaborating with engineering teams and can stay calm under pressure.
Have a passion for delivering quality, reliable solutions in a dynamic, high-energy workplace
We are seeking dedicated Site Reliability Engineers (SREs) at all levels of experience, from junior to senior, to join our teams.
","responsibilities":"As Site Reliability and Operations Engineer (SRE), you'll be part of the action-working closely with cross functional teams. You will:
Automate operational activities and optimize infrastructure across hybrid, multi-cloud ecosystem
Implement robust monitoring strategies ensuring system health, performance, availability, reliability, scalability, and high-availability
Harden systems with security controls such as WAF, DDOS Protection, vulnerability management and effective compliance practices
Instrument services for effective observability (tracing, logging, metrics, alerting) and SLOs/SLIs for accurate ecosystem health visibility
Troubleshoot production issues, eliminate performance bottlenecks, incident management and root cause analysis
Collaborate with cross-functional engineering teams across Apple, communicate effectively across timezones and cultures

Preferred Qualifications
Hands on experience with monitoring and logging tools (e.g., Prometheus, Splunk, Grafana, CloudWatch)
Proficient in Linux, Networking concepts (TLS/SSL, DNS, Load Balancers, etc..) and troubleshooting skills in large scale environments
Source control management such as Git / Understanding of CI/CD, Release Engineering and DevOps
Understanding of security standards, policies, and cryptography
Experience with Incident / Problem management and RCA
Strong Network, Load Balancing (Nginx, Envoy, NetScaler) experience is a huge plus
Good solid understanding using Kubernetes concepts such as networking, Storage, Secrets, Deployments, Containers. AWS or GCP are preferred.
Strong analytical skills

Minimum Qualifications
3+ years of experience in Site Reliability Engineering, DevOps, Software Engineering, or a related field
Strong foundation in programming language (Java) or scripting (Python / Bash / LUA)
Hands on experience in one or more databases (Relational / NoSQL like Oracle, MongoDB)
Education: Bachelor's or Master's degree in Computer Science or a related field (equivalent practical experience)

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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