Who We AreAt Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The RoleYour RoleAs a
Network Services Specialist (NOC Engineer), you will be responsible for ensuring the availability, performance, security, and reliability of enterprise network services across a global multi-vendor environment. You will provide expert L2/L3 operational support for complex networking infrastructures spanning campus, data center, WAN, SD-WAN, cloud, and security domains, while driving operational excellence and continuous service improvements.
What Will You Do- Provide L2/L3 support for global enterprise network infrastructure, including LAN, WAN, Data Center, SD-WAN, Cloud, and Security environments.
- Monitor network availability, performance, and security using enterprise observability and network management tools.
- Troubleshoot and resolve complex network incidents within defined SLAs and operational targets.
- Serve as an escalation point for critical incidents and collaborate with engineering teams, OEM vendors, and telecom providers for timely resolution.
- Support and maintain Cisco, Juniper, and Palo Alto networking and security platforms.
- Execute network upgrades, migrations, software patching, vulnerability remediation, and lifecycle management activities.
- Participate in Incident, Change, Problem, and Root Cause Analysis (RCA) processes aligned with ITIL best practices.
- Perform proactive health checks, capacity planning, performance optimization, and trend analysis.
- Support enterprise security and compliance initiatives, ensuring adherence to governance standards.
- Create and maintain SOPs, technical documentation, knowledge articles, and network diagrams.
- Leverage automation and scripting to improve operational efficiency and service delivery.
- Participate in 24x7 operational support and on-call rotations as required.
Your Future at KyndrylEvery position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You AreWho You AreYou're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Experience- 6-9 years of experience in Network Operations, NOC, or Network Engineering.
- Strong knowledge of TCP/IP, Routing & Switching, BGP, OSPF, MPLS, VPNs, and SD-WAN.
- Hands-on experience with Cisco, Juniper, and Palo Alto technologies.
- Expertise in network security, firewalls, VPNs, and Zero Trust architectures.
- Experience with cloud networking (AWS/Azure/GCP) and network monitoring tools.
- Strong troubleshooting, ITIL process knowledge, and communication skills.
Preferred Professional and Technical Expertise- Experience with cloud networking and security environments.
- Knowledge of Python, Ansible, REST APIs, and network automation.
- Familiarity with Git, CI/CD, and Infrastructure as Code (IaC).
- Exposure to network modernization and transformation projects.
- Experience in large global enterprise environments.
- Relevant certifications such as CCNP, PCNSE, JNCIS/JNCIP, ITIL, or Cloud Certifications.
Being YouThe "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.
What You Can ExpectYour career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.
From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.
Get Referred! If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
