2,909 jobs for "Customer Partner"

The opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally.

Our Service offerings empower customers & partners to holistically manage the asset lifecycle-from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).
How you'll make an impact
1. You will manage the daily operations of the service repair line, covering safety, quality, delivery, cost and people performance to ensure all repair orders are completed on schedule and meet required quality standards.
2. You will lead overhaul, repair, retrofit and component repair activities for high-voltage circuit breakers and related switchgear, including technical review, repair solution development, process preparation, production execution, testing and final delivery.
3. You will establish and maintain standardized management routines for the service repair line, including daily management, capacity planning, workforce scheduling, workstation and equipment management, work-in-process control, visual management and issue escalation mechanisms.
4. You will lead Industrial Engineering activities to optimize process flow, production line layout, standard time, work instructions, tooling fixtures and man-machine efficiency, so as to continuously improve production capacity, productivity and workforce utilization rate.
5. You will lead Operational Quality management by establishing and monitoring quality control plans, in-process inspections, critical quality checkpoints, testing release standards and quality KPIs, ensuring all repair activities comply with technical specifications, quality standards and customer requirements.
6. You will lead the resolution of technical and quality issues occurring during repair operations, conduct root cause analysis via 8D, RCA and FMEA methodologies, and drive the implementation, verification and closure of corrective and preventive actions.
7. You will implement EHS requirements throughout the repair line, identify potential risks from high-voltage equipment disassembly, lifting operations, energy storage mechanisms, pressure systems and testing work, and ensure full safety and compliance of personnel, equipment and on-site operations.
8. You will coordinate cross-functional teams including Engineering, Quality, Planning, Procurement, Warehouse, Project Management and Field Service to resolve bottlenecks in materials, technology, capacity and delivery, and guarantee customer commitments and project schedules.
9. You will establish and analyze core operational KPIs including SQDC, first-pass yield, rework rate, on-time delivery rate, productivity, standard-time attainment rate, work-in-process status and workforce utilization, and conduct regular performance reviews to formulate targeted improvement measures.
10. You will lead capability building and performance management of the repair team, covering skill matrix management, training certification, personnel development, talent succession planning and multi-skill improvement.
11. You will drive lean manufacturing implementation, process standardization, digital transformation and cost optimization initiatives to reduce repair lead time, quality loss and operational costs, and enhance overall customer satisfaction and service profitability.
12. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
13. Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
1. Bachelor degree or above in Electrical Engineering, Mechanical Engineering, Automation, Industrial Engineering, Quality Management or related disciplines.
2. At least 8 years of relevant experience in high-voltage circuit breaker technology, manufacturing, repair operations or quality control, including minimum 3 years of team or production-line management experience; experience in high-voltage switchgear service, overhaul, retrofit or factory operations is preferred.
3. Possess solid technical knowledge of high-voltage circuit breakers, covering breaker structure, operating mechanisms, interrupters, drive systems, sealing and pressure systems, secondary control and relevant testing requirements.
4. Familiar with end-to-end repair processes including equipment disassembly, inspection, defect assessment, component replacement, assembly, commissioning, testing and release.
5. Equipped with comprehensive production line and shop-floor operation management capabilities covering safety, quality, delivery, cost, personnel, equipment and work-in-process control.
6. Proficient in Industrial Engineering and lean tools including value stream analysis, line balancing, standard time management, workstation design, 5S, visual management and continuous improvement methodologies.
7. Familiar with quality management and problem-solving tools such as quality control plans, inspection standards, FMEA, 8D, RCA, CAPA and nonconforming product management.
8. Possess strong data analysis and KPI management capabilities to identify operational deviations via SQDC, quality, efficiency, capacity, delivery and cost data and drive continuous improvement.
9. Excellent team leadership, cross-functional communication and stakeholder management skills with strong judgment and execution ability to balance technical, quality, delivery and cost priorities.
10. Proficient in SAP and Microsoft Office suite; capable of conducting operational analysis and continuous improvement with Power BI, digital dashboards and other analytical tools.
11. Good command of written and spoken English for effective communication in technical reviews and cross-functional collaboration.
More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

1.Up to 30 days full paid leaves per year

2.Flexible Benefit program (Supplementary Pensions included)

3.Medical Insurance(outpatient and inpatient)

4.Long service awards

5.Flexible Working(subject to role)

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Rebecca Chen, WeChat: rebeccachen2000.

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About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

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