1,302 jobs for "customer service representative"

What you'll do:

The primary function is to provide commercial support for portfolio of customers type of project business.Responsible for interfacing with customers and internal parties via email, phone, chat and case management tool.

Handles inquiries via phone, chat and email from customers and/or internal parties.
Order management: order entry, price checking, order clearing compliant with Eaton's policies
Complaint handling
Full coordination of delivery and billing, including multiple product lines and respective sequencing of project orders to fulfill external customer project
Handles a variety of pre-sales or post-sales service functions.
Provide assistance to sales functions across EMEA and external customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair/calibration request, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.
Resolves problems by applying established policies, procedures and tactics and using pro-active communication across internal network of multiple product lines
Fosters an environment which promotes Eaton's goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications:

Bachelor's degree (BSC/BA)
1-3 years experience in customer support
English (minimum B2 level), German (close to native)

Skills:

Basic MS Office skills
SAP/Oracle knowledge or any Case Mgmt Tool is an advantage
Strong communication skills (written and verbal)
Customer Service attitude
Strong attention to details
Punctuality
Problem solving mindset

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

View company profile

Perks and Benefits

Health and Wellness
- Health Insurance
- Health Reimbursement Account (HRA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA with Employer Contribution
- Fitness Subsidies
- On-Site Gym
- Pet Insurance
- Mental Health Benefits
- Virtual Fitness Classes
Parental Benefits
- Birth Parent or Maternity Leave
- Adoption Assistance Program
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(k) With Company Matching
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Office Life and Perks
- Casual Dress
- On-Site Cafeteria
Professional Development
- Tuition Reimbursement
- Promote from Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Internship Program
- Work Visa Sponsorship
- Leadership Training Program
- Associate or Rotational Training Program
Diversity And Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)