2,286 jobs for "Sr. RAN integration Engineer (Starlink Mobile)"

Sr Product Support Representative

At UKG - Pune City

Posted on Oct 15

View job Apply on company site

Sr. Quality Director

At Flex - Guadalajara

Posted on Oct 15

View job Apply on company site

Sr Partner Operations Administrator

At UKG - Noida

Posted on Oct 15

View job Apply on company site

Quality Assurance\/Process Improvement, Sr Specialist

At Southern California Edison (SCE) - Pomona

Posted on Oct 15

View job Apply on company site

Sr. Inventory Control Manager

At Jabil - Byhalia

Posted on Oct 14

View job Apply on company site

Sr. Environmental Consultant

At J. J. Keller & Associates, Inc. - Remote / Flexible

Posted on Oct 14

View job Apply on company site

Sr. Specialist, Publishers Partnerships

At Rakuten International - Sao Paulo

Posted on Oct 14

View job Apply on company site

Sr. Marketing Data Specialist

At Esri - Redlands

Posted on Oct 13

View job Apply on company site

Sr. Data Analyst, Customer Analytics (Insurance)

At CCC Intelligent Solutions - Remote / Flexible

Posted on Oct 12

View job Apply on company site

Sr. Director, US Manufacturing - SM

At BD - Franklin Lakes · Covington

Posted on Oct 12

View job Apply on company site

Sr. Recruiter

At Robert Half - TN E. MEMPHIS

Posted on Oct 12

View job Apply on company site

Sr Manager of Sales - Growth Channels

At Mattel - Mississauga

Posted on Nov 10

View job Apply on company site

Sr. Global Supply Manager, Capital Equipment (Terafab)

At SpaceX - Bastrop

Posted on Nov 10

View job Apply on company site

Sr. COMSEC Analyst

At SpaceX - Hawthorne

Posted on Nov 10

View job Apply on company site

Sr. Video Editor

At SpaceX - Hawthorne

Posted on Nov 10

View job Apply on company site

Sr. Manager, Enterprise AI Programs

At Intuitive - Sunnyvale

Posted on Nov 9

View job Apply on company site

Sr. Counsel, Datacenter Development & Infrastructure

At SpaceX - Bastrop

Posted on Nov 6

View job Apply on company site

Sr Inventory Technican

At Mattel - Jonestown

Posted on Nov 6

View job Apply on company site

Sr Sales Analyst - Walmart

At Mattel - Mississauga

Posted on Nov 6

View job Apply on company site

Sr. Logistics Claim Coordinator

At Mattel - San Bernardino

Posted on Nov 6

View job Apply on company site

UKG

Sr Product Support Representative

Pune City, IndiaPosted 26 days ago

Apply on company site View full job

Why UKG:

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters-and so do you.

Role Overview

We are looking for a highly analytical and customer-focused Sr Product Support Representative to manage the most complex Level 2 support cases within a structured, tiered support environment.

As a senior individual contributor, you will serve as a recognized Subject Matter Expert (SME), leading complex technical investigations across multiple Ready product areas. You will independently resolve high-impact customer issues, collaborate closely with Engineering, Product Management, and QA, and identify opportunities to improve product quality, troubleshooting practices, and operational efficiency.

Experience with US HCM (Payroll, Time & Labor, HR, Benefits) is preferred. Candidates with strong L2/L3 enterprise application support experience and exceptional troubleshooting skills are also encouraged to apply.

Primary Responsibilities

Advanced Case Ownership
Independently manage and resolve the organization's most complex Level 2 support cases.
Own customer issues from investigation through resolution.
Lead technical resolution of high-impact escalations involving multiple systems or product areas.
Communicate effectively with customers while providing clear expectations and timely updates.
Advanced Troubleshooting & Root Cause Analysis
Perform deep technical investigations using structured troubleshooting methodologies.
Conduct root cause analysis across application configuration, integrations, system behavior, and product functionality.
Identify product defects, recommend preventive actions, and minimize unnecessary escalations.
Drive cross-functional technical investigations to deliver sustainable solutions.

Product & Cross-System Expertise

Serve as a Subject Matter Expert (SME) for one or more Ready product modules.
Maintain working knowledge across multiple Ready modules to troubleshoot end-to-end customer scenarios.
Analyze interactions between Payroll, HR, Time, Benefits, and related system components.
Provide expert technical guidance based on investigation findings.
Cross-Functional Collaboration & Continuous Improvement
Partner with Product Management, Engineering, QA, and Escalation teams to resolve complex customer issues.
Produce clear technical documentation and contribute to knowledge management.
Identify recurring trends and recommend improvements to product quality, support processes, automation, and knowledge resources.
Participate in initiatives that improve troubleshooting effectiveness and operational efficiency.

Technical Leadership

Serve as the technical escalation point for complex product issues.
Share technical expertise and best practices through documentation, knowledge sharing, and collaborative problem solving.
Support cross-functional teams by providing technical guidance during complex investigations.
Influence technical outcomes through expertise and data-driven analysis.

Required Qualifications

5-7 years of experience in L2/L3 enterprise application support.
Strong analytical, troubleshooting, and root cause analysis skills.
Experience supporting enterprise SaaS applications in an SLA-driven environment.
Excellent verbal and written communication skills.

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry - because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.

Disability Accommodation in the Application and Interview Process

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

About UKG

Size: 10,000+ employees
Industry: Technology

View company profile