103 jobs for "Manager, End User Support"

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TikTok

POI Content Product Manager Graduate (TikTok Local Services) - 2027 Start

San JoseOperations$76,000 – $128,000Posted Aug 3, 2026

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Responsibilities

TikTok Local Services (TikTok GO) is a one-stop commerce solution that connects global users with local services through the creative use of TikTok POI (Points of Interest), short videos, LIVE, and search. It delivers valuable real-life experiences and inspires users to explore the world around them.

With the mission of "Discover great places, Empower local businesses" Local Services aims to be the most trusted platform to discover great places and connect local businesses. It helps communities engage with restaurants, hotels, and attractions, equips businesses with new ways to connect with customers and drive transactions, and combines innovative marketing and operational tools to support sustainable growth.

We are looking for talented individuals to join our team. As a graduate, you will get opportunities to pursue bold ideas, tackle complex challenges, and unlock limitless growth.
Successful candidates must be able to commit to an onboarding date by the end of the year. Please state your availability and graduation date clearly in your resume.
Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to our Company and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.

As a Product Manager/ Product Operations Graduate, you will be part of our POI team, that focuses on optimizing the Point of Interest (POI) experience for TikTok Local Services users. In this role, you will work on content product feature construction, user demand identification and collaborate with cross functional teams to design innovative product solutions.

- Drive feature development for TikTok Local Services content products, including but not limited to requirement gathering, product feature design and product strategy optimization.
- Identify user demands for Local Services scenarios across different countries and regions, and design differentiated and innovative product solutions.
- Collaborate with Search, Transaction and Algorithm teams to optimize the content consumption funnel via content product features, and drive business growth.

Qualifications

Minimum Qualifications
- Individuals who are completing or have recently completed a Bachelor's degree in Computer Science, Artificial Intelligence or a related discipline.
- Strong analytical skills and ability to translate data into actionable insights.
- Good communication, collaboration, and stakeholder management skills. Able to articulate vision, plans and issues clearly, coordinate with cross-functional teams and jointly resolve problems in depth.
- Fast learner with a proactive attitude, strong sense of ownership, and ability to adapt in a dynamic environment.

Job Information

[For Pay Transparency] Compensation Description (annually)

The base salary range for this position in the selected city is $76000 - $128000 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

Responsibilities

Qualifications

Qualifications

Minimum Qualifications
- Individuals who are completing or have recently completed a Bachelor's degree in Computer Science, Artificial Intelligence or a related discipline.
- Strong analytical skills and ability to translate data into actionable insights.
- Good communication, collaboration, and stakeholder management skills. Able to articulate vision, plans and issues clearly, coordinate with cross-functional teams and jointly resolve problems in depth.
- Fast learner with a proactive attitude, strong sense of ownership, and ability to adapt in a dynamic environment.

About TikTok

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employees
Industry: Entertainment & Gaming

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