206 jobs for "Customer Support Field Technician"

Eaton's Critical Power Solutions Division is currently seeking a Strategic Accounts Project Engineer to join our team. This position is based in the Northeast region of the US including but not limited to the greater Raleigh, NC, Richmond, VA; Baltimore, MD; Manasass, VA; or surrounding areas East coast territories.

The expected annual salary range for this role is $86000 - $126000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

This position will be strategically based across the continental United States and supporting customers and field service engineers. This position supports positive customer experience through a proactive approach to project support and issue resolution. This position leverages centralized resources to manage documentation and resolve issues and builds relationships across customers and Eaton facilities to deliver a successful project. This position works independently on daily tasks and collaborates with the onsite field team. This position will also work closely with the project managers within our strategic accounts function

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

What you'll do:

Why Eaton?
• Be a key member of a world-class service organization that recently celebrated 12 consecutive years of growth.
• Join an organization where your health & safety are the number-one priority. Eaton provides our technicians with the training, tools, and PPE to keep you safe on the job.
• Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.
• Have the support of a robust internal infrastructure including 24-hour Customer, Technical and Factory Support.
• Continuous hands-on learning opportunities at a world-class training facility as well as field-based mentoring.
• Competitive salary and benefits package including 401K, medical, dental, tuition reimbursement, paid holidays, vacation.
• Tools including a company vehicle, laptop, hand tools, meters and smartphone.
• Award winning efforts to recruit and support military veterans and their families.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Qualifications:

Required (Basic) Qualifications:
• Associate degree from an accredited institution or in lieu of degree at least two (2) years of Field Service experience
• Minimum of two (2) years of customer facing project coordination experience
• Legally authorized to work in the United States without company sponsorship
• Must reside within the East Coast of the United States

Preferred Qualifications:
• Associates degree in Engineering or other technical field
• Minimum of two (2) years of Power Systems, Battery technologies and/or Electronics experience (coursework and internship experience apply).
• Electrical industry expertise and product knowledge
• Prior experience working with contractors and project coordination
• Proficiency in applications required for job function (Adobe Acrobat, Bluebeam, SAP, Salesforce, and Microsoft O365)
• Experience with Uniterruptable Power Supply (UPS)

Skills:

Position Success Criteria :
• Develop and maintain relationships with internal and external customers for assigned projects
• Initiate escalation calls with technical support to ensure timeline resolution
• Leverage centralized resources to manage projects
• Initiate work orders for projects in collaboration with the dispatch team to get orders assigned to technicians
• Manage work orders to completion and collaborate with finance for invoicing
• Act as the technical liaison between customers, and field service engineers to efficiently carry out daily tasks (documentations, energization permits, LOTO, customers, project portals)
• Serve as the customer's advocate by relaying the appropriate level of urgency to projects managers and escalating issues as required
• Pursue continuous learning of products and applications related to CPS UPS's, and Data Center Product Distribution (DCPD) products
• Provide daily updates to project managers on the status of the projects
• Manage meetings with on site general contractors to ensure timeline milestones

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

View company profile