Chase for Business helps business owners start, grow, and manage their businesses. We aim to be their partner, connecting them to solutions, expert tools and content that support them both financially and operationally beyond banking.
The Business Banking Loyalty Generation Marketing team develops and executes customer engagement strategies across the lifecycle: from new customer onboarding to ongoing engagement with tenured clients. The team builds marketing and educational materials that connect small business customers to the right products and features at the right time, educates and advocates for them along their business journey.
Job Summary
As the Video Content Marketing Senior Associate within the Business Banking Loyalty Generation Marketing team, you are the go-to expert for AI-generated video. As we onboard a new prompt-based video platform, this role will operate the tool day to day, receive incoming video requests from partners across our marketing team, prioritize the pipeline against business impact and capacity, and deliver finished videos that support three core goals for current small business customers: deepening into new products, helping them self-serve, and making them feel good about being a Chase customer.
In addition to servicing incoming requests, this person will own the strategy and execution of thought leadership video content, from concept development through in-market performance. They will establish the standards, templates, prompt libraries, and workflows that make AI video production fast, consistent, and compliant, and will serve as a center of excellence, coaching partners on how to brief, review, and get the most from the platform. The ideal candidate is a strong producer with a bias for action, high curiosity to learn products and small business owner needs, and the discipline to iterate quickly while maintaining brand and compliance standards.
Job Responsibilities
- Serve as the center of excellence for AI-generated video within Business Banking Loyalty Generation Marketing: operate the new prompt-based video platform, define best practices, and enable partners across the team to use it effectively.
- Own the video request intake process: gather briefs from marketing partners, clarify objectives and audiences, and prioritize the pipeline based on business impact, urgency, and production capacity.
- Produce finished videos on the platform, including prompt design, iteration, editing, review, and delivery in the formats and specs required by each channel.
- Lead a portfolio of self-initiated video projects that advance loyalty generation priorities, including thought leadership content, self-service how-to content, and customer appreciation content for small business owners.
- Build the operating system for AI video at scale: prompt libraries, brand-safe templates, reusable modules, intake and review workflows, and standards that enable rapid versioning, personalization, and A/B testing.
- Partner with D&A to gather and analyze performance data that demonstrates the impact of video content on customer engagement, loyalty, product deepening, and self-service.
- Manage vendor and platform relationships across the video tool, agencies, and production partners, ensuring quality, timeliness, cost efficiency, and strong creative output.
- Partner with legal, risk, and compliance to secure required reviews and approvals, ensure responsible use of AI in content creation, and maintain a fast, disciplined iteration cadence.
Required qualifications, capabilities, and skills
- An ideal candidate brings creativity, exacting high standards, positivity, and a can-do attitude to every project. Equally comfortable leading a project or collaborating as a trusted team player, this person uses their creativity to think outside the box and gets things done.
- Bachelor's degree required
- 5+ years of experience in marketing, video production, or a related creative field, with a portfolio of shipped video work.
- Demonstrated hands-on experience using AI-enabled content or video tools (for example, generative script, voice, avatar, image, or video platforms) to produce polished, on-brand output.
- Working proficiency in video editing tools (for example, Adobe Premiere, After Effects, or equivalent) and Microsoft Office.
- Strong written, verbal, and presentation skills, with the ability to translate business objectives into clear creative briefs and to convey ideas simply to senior business leaders.
- Demonstrated project management capability, including intake, prioritization, planning, and delivery against timelines and budgets.
Preferred qualifications, capabilities, and skills
- Financial services experience, exposure to small business customers, and background in lifecycle, loyalty, or product marketing are a plus but not required.
- High curiosity for emerging AI tools, new content formats, and improved ways to produce and personalize video at scale.
- Prior experience creating customer-facing video across regulated products and services, with a practical understanding of compliance, disclosures, and brand-safety considerations.
- Experience designing content systems, templates, or modular creative that enable rapid versioning, localization, and personalization.
- Proven ability to anticipate and mitigate risk when applying AI in a marketing-delivery context, including sourcing, rights, and responsible-use practices.
- Experience running an intake and prioritization function across cross-functional partners (product, design, analytics, legal / risk, agencies) to deliver shared outcomes.
- Degree in communications, marketing, film / video, design, or a related field preferred.
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Our business bankers work in the Consumer Bank to provide financial solutions to small business owners across the U.S. Customers turn to us for financing and advice as they start, run and grow their businesses. We partner with clients throughout the process, investing in our communities and people for the long-term.
