1,368 jobs for "Customer Experience Associate-HNB"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

Within the Security Assurance and GRC(Governance, Risk, and Compliance.) domain of the Security & Resiliency practice, identify and structure customers' security governance, risk management, and compliance challenges, and lead the engagement end to end-from current-state assessments, gap analyses, and roadmap development through improvement recommendations, stakeholder alignment, and delivery-to help establish effective security management frameworks and continuously enhance security maturity and resilience.

What you will do

• Interview customers to understand their security governance, risk management, and compliance status

• Conduct current-state assessments, gap analysis, and improvement roadmap planning in GRC(Governance, Risk, and Compliance.) and Security Assurance areas

• Support the design and enhancement of security policies, control processes, audit readiness, and risk mitigation measures

• Present findings, recommendations, and action plans clearly to executives, IT teams, and security teams

• Lead upstream consulting activities, including proposal development, customer discussions, and opportunity shaping

• Collaborate with Security & Resiliency, Delivery, CTA(Customer Technology Advisor), and other internal teams to shape practical solutions

• Drive continuous improvement initiatives to enhance customer security maturity and resilience

Who You Are

Required skills and experience

• 8+ years of experience as a security consultant, preferably across multiple companies

• 8+ years of experience in establishing or operating security governance, risk management, and compliance frameworks

• 8+ years of project management experience in driving security initiatives or security solution deployment

• Basic knowledge of IT infrastructure, including operating systems, networks, and cloud environments

• Basic knowledge of information security and cybersecurity

• Basic proficiency in Microsoft 365 tools such as Excel, Word, PowerPoint, SharePoint, and Teams

Preferred skills and experience

• Relevant certifications such as CRISC, CGEIT, CERA, CISM, CISA, CISSP, or CCSP

• TOEIC score of 730 or above

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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