1,387 jobs for "Customer Support Technician-IMP"

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

Your role

As the Technical Lead for large-scale IT infrastructure and managed services opportunities, you will analyze customer challenges and lead the design and proposal of solutions that balance feasibility and profitability.

Acting as a bridge between Sales and Delivery, you will coordinate multiple specialist teams, drive major outsourcing contract renewals and new opportunity acquisition from a technical perspective, build trusted customer relationships, and contribute to transformation, modernization, and customer value creation.

What you will do

• Analyze the customer's current IT environment and business challenges to define transformation themes

• Design IT infrastructure and managed services solutions

• Lead proposal development, cost estimation, and contract requirement alignment

• Build proposal strategies that integrate technical, sales, contractual, and financial perspectives

• Drive alignment with customers and internal/external stakeholders

• Lead end-to-end proposal activities through contract closure

• Support delivery start-up and handover after contract signing

Who You Are

Required skills and experience

• Around 5+ years of engineering experience in IT infrastructure

• Experience in pre-sales or solution proposal activities

• Experience with large-scale infrastructure proposals or architecture design

• Experience in customer-facing discussions and stakeholder management

• Experience creating technical proposals, estimates, and solution materials

• Ability to solve problems from both technical and business perspectives

• Strong communication and presentation skills in Japanese

Preferred skills and experience

• Experience supporting projects for the financial services industry

• Broad infrastructure knowledge across Mainframe, Server, Network, and Cloud domains

• Experience in IT outsourcing or managed services opportunities

• Experience as a Solution Architect or Technical Lead

• Experience with revenue management or cost model development

• Experience in global projects or work using English

• Experience participating in large enterprise deals worth several billion yen or more

Being You

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job-it's an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health-because we know that when you feel your best, you do your best.

From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute-you'll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities-from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here-and we're committed to helping you do just that. Ready to make an impact? Join us and help shape what's next.

Get Referred!

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.

About Kyndryl

We design, build, manage and modernize the mission-critical technology systems that the world depends on every day.

Size: 10,000+ employees
Industry: Consulting

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