4,539 jobs for "Customer Quality Engineer"

CO Salary Range: USD 185,400.00 - 320,700.00 per year

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.

Infrastructure Services is part of IS&T and the foundation of Apple's global network operations - managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.

Description

Apple Edge Services brings content to people with Apple devices around the world. Our innovative team is responsible for resiliency and quality customer experiences through our hardware and software running in global data centers.

The Edge Services team is looking for a CDN Capacity & Infrastructure Manager to own capacity planning, forecasting, and infrastructure health across our global content delivery network. You'll be the bridge between traffic trends, hardware procurement, and operational reliability - ensuring our edge infrastructure scales ahead of demand without overbuilding. This role sits at the intersection of network engineering, data analysis, and vendor/operations coordination, and is accountable for making sure the CDN never runs out of headroom during peak events while keeping cost and utilization in balance.

To support our expanding edge delivery footprint and high-concurrency traffic events (major OS releases, live sports/entertainment streaming, and continuous service growth), we need a Capacity & Infrastructure Manager to lead demand forecasting, fleet lifecycle execution, and unit-economics optimization for our Content Delivery Network. This role bridges edge software engineering, global network peering/transit, and hardware supply chain-establishing rigorous capacity models, mitigating long-lead hardware risks across colocation facilities, and optimizing multi-terabit peering commitments. By transitioning our edge footprint to predictive, data-driven modeling, this hire directly protects user experience while driving discipline into our infrastructure CapEx spend.","responsibilities":"Own end-to-end capacity planning for CDN edge and origin infrastructure, including short-term (weeks), medium-term (quarters), and long-term (annual) forecasting models

Analyze traffic patterns, bandwidth utilization, and growth trends across PoPs/edge nodes to identify capacity risks

Partner with network engineering and SRE teams to plan and execute hardware deployments, decommissions, and capacity rebalancing across regions

Build and maintain dashboards/reporting that track utilization, headroom, and forecast accuracy against actuals

Lead capacity readiness reviews ahead of major traffic events (product launches, live streams, seasonal peaks)

Coordinate with vendors and colocation partners on lead times, hardware procurement, and site buildouts

Develop and refine capacity models that account for traffic imbalance, failover scenarios, and regional redundancy requirements

Drive root-cause analysis on capacity-related incidents and feed learnings back into forecasting models

Collaborate with finance/procurement on budget planning tied to infrastructure growth

Establish and maintain runbooks, SOPs, and escalation paths for capacity-related operational issues

Present capacity status, risks, and recommendations to engineering leadership on a recurring cadence

Preferred Qualifications

Familiarity with time-series forecasting methods or capacity modeling tools

Data analysis skills (SQL and/or scripting) to build forecasting models and reporting

Experience with data center or colocation site planning and hardware lifecycle management

Background in live-streaming or high-traffic event capacity planning

Experience with observability stacks (e.g., Splunk, ClickHouse, Grafana) for capacity/utilization reporting

Exposure to automation/orchestration tooling for infrastructure provisioning

Written and verbal communication skills, including presenting technical findings to leadership

Bachelor's degree in CS, EE, or related field, or equivalent practical experience

Minimum Qualifications

6+ years of experience in capacity planning, infrastructure engineering, or network operations, ideally within CDN, cloud, or large-scale distributed systems environments

Experience forecasting infrastructure capacity using traffic/usage data

Understanding of CDN architecture fundamentals (edge/PoP design, caching, traffic routing, origin shielding)

Experience working with monitoring and analytics tooling to track utilization and performance metrics

Track record coordinating cross-functionally with network engineering, SRE, and vendor/procurement teams

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $185,400 and $320,700, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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