11,867 jobs for "Retail Team Lead"

Genius

At Apple - Bellevue

Posted on Oct 11

View job Apply on company site

Manager

At Apple - Le Chesnay

Posted on Oct 11

View job Apply on company site

Manager

At Apple - Paris

Posted on Oct 11

View job Apply on company site

Technical Expert

At Apple - Las Vegas

Posted on Oct 11

View job Apply on company site

Sales Business Operations Executive France

At Apple - Paris

Posted on Oct 11

View job Apply on company site

Manager, Enterprise Account Management DACH

At Adyen - Berlin

Posted on Nov 3

View job Apply on company site

Enterprise Technology Financial Analyst I

At GM Financial - Arlington

Posted on Oct 30

View job Apply on company site

President, Bitstamp Europe

At Robinhood - Luxembourg

Posted on Nov 5

View job Apply on company site

Partner Marketing Lead

At Affirm - Remote / Flexible

Posted on Oct 28

View job Apply on company site

Partner Marketing Lead

At Affirm - Remote / Flexible

Posted on Oct 28

View job Apply on company site

Sr. Director, People Operations & Total Rewards

At Betterment

Posted on Oct 28

View job Apply on company site

Groceries & Retail Account Manager, Enterprise

At Uber - San Rafael

Posted on Nov 5

View job Apply on company site

Senior Associate, Digital Designer and Storyteller | C&O Associate Insight, Media and START Team

At Capital One - McLean · Richmond

Posted on Oct 29

View job Apply on company site

Investment Banking Consumer Retail Analyst - New York

At Morgan Stanley - New York

Posted on Oct 23

View job Apply on company site

Senior Product Manager, Retail Technology

At Apple

Posted on Oct 19

View job Apply on company site

Senior Product Manager, Retail Technology

At Apple

Posted on Oct 16

View job Apply on company site

Senior Product Manager, Retail Technology

At Apple

Posted on Oct 15

View job Apply on company site

Senior Product Manager, Retail Technology

At Apple

Posted on Oct 15

View job Apply on company site

American Girl New York Retail Department Manager (Exempt)

At Mattel - New York

Posted on Nov 5

View job Apply on company site

Branch Manager - Fayetteville Main

At PNC - Fayetteville

Posted on Nov 8

View job Apply on company site

Apple

Genius

Bellevue, WA$28 – $39/hrPosted 29 days ago

Apply on company site View full job

Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. At Apple, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.

As a Genius, you combine extensive functional troubleshooting skills with an ability to inspire excitement for Apple's products and services. You deliver exceptional service and empower customers to get the most out of their Apple products and services. A Genius makes sure customers are educated about repair options and Apple offerings, and performs repairs on all Apple products serviced in the store.

A Genius excels in repairing relationships with customers and demonstrates the high standard of service and support in our retail stores. You enhance team knowledge by modeling exceptional service and educating and mentoring team members.

Description

Have extensive knowledge and stay up to date on all Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.

Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.

Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.

Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.

Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple.

Use extensive knowledge of hardware and software components to identify where technical concerns may originate from and educate others on the team.

Serve as a Mentor, resource, and positive role model for Genius Bar team members.

Support leadership in providing timely resolution to customer escalations.

Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.

Contribute to an inclusive environment by respecting each other's differences and having the curiosity to learn.

Demonstrate Apple's values of inclusion and diversity in daily activities.

Preferred Qualifications

You can:

Demonstrate technical expertise of Apple products and services, including repairing devices.

Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.

Navigate customer service issues with care and strong interpersonal skills.

Apply an action-oriented mindset and sense of motivation to do what's best for the customer and Apple, often anticipating and adjusting for problems and roadblocks.

Work in a fast-paced environment, often under tight deadlines and pressure, while supporting multiple customers or hardware repairs at the same time.

Communicate effectively and tailor your communication style to different audiences.

Collaborate and motivate across the store and and among key partners to achieve individual and overall team goals.

Support and educate the broader team by sharing knowledge, experiences, and insights.

Frequently handle, lift, and move merchandise safely.

Minimum Qualifications

You should:

Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.

Have experience in retail or sales, or related work experience.

Possess the visual inspection and fine motor skills to safely perform hardware repairs.

Have experience troubleshooting hardware and software issues in a customer service environment.

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $28.41 and $39.47/hr, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile