11,659 jobs for "Customer Partner"

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple's Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It's Apple's central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.

Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here. IS&T Asia Pacific (APAC) brings together all IS&T functions across the Asia Pacific region, partnering with global leadership to deliver key programs at a regional level. The team works closely with APAC business and sales teams, providing real-time visibility into how IS&T systems and tools are performing across the region.

Description
We are looking for an experienced Engineering Project Manager to lead complex, cross-functional technology initiatives across engineering, compliance, business, product, and operations teams with a focus on engineering execution, compliance governance, audit readiness, and operational controls. In this role, you will drive high-impact programs from concept through delivery, partnering closely with engineering leaders, product owners, business stakeholders, and regional teams. You will bring structure to ambiguity, align teams around clear priorities, manage risks and dependencies, and ensure delivery of compliant, scalable, secure, and high-quality solutions.

This is a role for someone who can operate comfortably at both strategic and execution levels:
able to engage senior leaders on roadmap, governance, and trade-offs, while also diving deep
into technical details, project plans, risks, milestones, and operational readiness.","responsibilities":"Lead end-to-end planning and execution of complex IS&T engineering programs across enterprise applications, systems, compliance, infrastructure, platforms, and AI/ML initiatives.
Partner with engineering, compliance, product, business, privacy, legal, finance, operations, and regional stakeholders to define program scope, delivery plans, compliance governance, audit readiness, control requirements, and success metrics.
Translate regulatory, compliance, and audit requirements into structured engineering execution plans, including milestones, owners, dependencies, risks, evidence requirements, and operational readiness criteria.
Drive audit readiness by ensuring programs have clear documentation, decision records, control evidence, access governance, change management records, testing results, monitoring data, and post-launch support models.
Work with engineering teams to establish sustainable compliance mechanisms, such as system logging, monitoring, access control reviews, data flow traceability, operational dashboards, anomaly detection, and audit trails.
Manage cross-functional dependencies across global and regional teams, and prepare clear executive-level updates, audit summaries, audit readiness materials, risk reviews, and decision documents.

Preferred Qualifications
Experience working with regulatory compliance, internal audit, external audit, personal data protection, data localization, data governance, controlled technology environments, regulatory reporting, post-approval continuous compliance and audit .
Proven experience driving and delivering critical, end-to-end (E2E) project features across the company, collaborating effectively with multiple cross-functional teams.
Adept at leveraging data from diverse sources to generate insights and make informed decisions that guide program direction.
Exceptional verbal and written communication skills, with confidence presenting to executive leadership and influencing key stakeholders.
Strong leadership skills with the ability to empower teams, foster collaboration, and maintain momentum in fast-paced, often ambiguous environments.
Technical curiosity and willingness to actively engage in technical discussions with engineering partners, including initiatives involving customer-facing Generative AI on-device or in the cloud.
Demonstrated experience shipping consumer & distributed system software at scale serving millions of users.
Solid understanding of Apple operating systems, including iOS, macOS, iPadOS, and watchOS, with the ability to build experiences that delight users.

Minimum Qualifications
Bachelor's degree in Computer Science or a related field, with 8+ years of relevant experience in software and program management.
Strong software project management skills with experience leading large, multi-functional teams to deliver complex initiatives.
Proven track record of managing programs end-to-end, from initial design through launch, ensuring high-quality outcomes.
Deep knowledge of product development processes, with the ability to drive projects forward with precision, creativity, and collaboration.
Proficiency in leveraging Generative AI tools and LLMs to streamline program management workflows, including technical documentation, automated status reporting, and data synthesis.
Fluent in both Mandarin and English (written and spoken), with the ability to effectively communicate with local stakeholders, regional teams, and global teams.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile