We Are:
At Ansys, Part of Synopsys, we're the global leader in engineering simulation software, helping innovative companies solve complex design challenges. Our cutting-edge solutions power advancements across industries, from aerospace to consumer electronics. Join us and help shape the future of technology.
You Are:
You are a highly motivated, detail-oriented professional with a passion for operational excellence and customer satisfaction. You thrive in fast-paced environments and enjoy collaborating with global, cross-functional teams to drive positive outcomes. Your experience in administrative roles has equipped you with a strong foundation in business operations, process improvement, and customer support. You possess a proactive mindset, consistently seeking opportunities to enhance processes and contribute innovative ideas.
You are comfortable working independently, yet value the power of teamwork in achieving shared goals. Your communication skills are exemplary, enabling you to build strong relationships across various departments and regions. You are adept at managing multiple priorities, coordinating training and consulting activities, and delivering high-quality service under tight deadlines. Your organizational skills and attention to detail ensure that every task is executed with precision and efficiency.
With a growth-oriented attitude, you actively pursue professional development, embrace feedback, and adapt quickly to new challenges. You bring a global perspective to your work, appreciating diversity and fostering an inclusive environment that supports both internal and external stakeholders. Above all, you are driven by a desire to make a meaningful impact, elevating the customer experience and contributing to the ongoing success of the ACE Worldwide Operations team.
What You'll Be Doing:
- Perform daily operational tasks related to customer support, training, and consulting, demonstrating deep expertise in at least one area.
- Independently manage customer support cases, logging issues and enhancement requests, tracking progress, and keeping teams informed for seamless resolution.
- Coordinate public and private training courses, including instructor allocation, participant registration, logistics management, and oversight of Ansys Learning Hub operations.
- Support consulting processes by setting up projects, creating time site codes, and ensuring compliance with export regulations and proper project classification.
- Collaborate with regional and global teams, following established processes while seeking guidance from senior members as needed.
- Build relationships across cross-functional teams (Sales, Order Management, Technical Support) to maintain consistent, high-quality customer service.
- Proactively contribute to process improvement initiatives by identifying issues, proposing solutions, and participating in internal projects.
- Assist with special projects, such as process enhancements, training materials, system updates, migrations, and user acceptance testing (UAT).
- Generate and maintain operational reports, statistics, and metrics using Excel or other analytics tools.
- Provide translation of customer-facing materials into local languages, as required.
The Impact You Will Have:
- Enhance operational efficiency and productivity for global sales and business teams.
- Drive high levels of customer satisfaction by ensuring timely and effective case resolution.
- Facilitate seamless training and consulting experiences for customers and internal stakeholders.
- Support compliance and proper classification of projects, ensuring adherence to export regulations.
- Promote collaboration and alignment across regional and global teams for consistent service delivery.
- Contribute innovative ideas and solutions to ongoing process improvement and special projects.
- Maintain accurate and insightful operational data for informed decision-making.
- Strengthen the ACE Worldwide Operations team's reputation for excellence and reliability.
What You'll Need:
- Associate's or Bachelor's degree in Business Administration , Operations, or related field .
- 3+ years of experience in an administrative role within a corporate setting, focusing on operations and business practices.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Ability to understand advanced problems and apply logical thinking to resolve them.
- Excellent interpersonal and communication skills, with proficiency in both written and spoken English.
- Ability to work both independently and collaboratively to drive improvements and elevate customer satisfaction.
- Consistent pursuit of professional development, embracing feedback and learning new skills.
- Working knowledge of database/CRM systems such as Salesforce or equivalent (preferred).
- Strong organizational and time management skills, with the ability to handle multiple tasks in a fast-paced environment.
- Experience working in a global or multicultural customer support environment (preferred).
Who You Are:
- Proactive, collaborative, and eager to contribute innovative ideas.
- Detail-oriented and highly organized, able to manage multiple priorities efficiently.
- Strong communicator , building positive relationships across teams and regions.
- Adaptable and resilient, thriving in dynamic, fast-paced settings.
- Growth-oriented, consistently pursuing professional development and embracing feedback.
- Respectful and inclusive, promoting positive team morale and treating others with courtesy.
The Team You'll Be A Part Of:
You will join the Ansys Customer Excellence (ACE) Worldwide Operations team-a dedicated group committed to supporting global customers and internal teams through strategic operational, process, and business analysis initiatives. The team is focused on optimizing productivity, enhancing operational efficiency, and maintaining high levels of customer satisfaction across regions. Collaboration, innovation, and continuous improvement are at the heart of everything we do.
Rewards and Benefits:
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.
At Synopsys, we want talented people of every background to feel valued and supported to do their best work. Synopsys considers all applicants for employment without regard to race, color, religion, national origin, gender, sexual orientation, age, military veteran status, or disability.
In addition to the base salary, this role may be eligible for an annual bonus, equity, and other discretionary bonuses. Synopsys offers comprehensive health, wellness, and financial benefits as part of a competitive total rewards package. The actual compensation offered will be based on a number of job-related factors, including location, skills, experience, and education. Your recruiter can share more specific details on the total rewards package upon request. The base salary range for this role is across the U.S.
