1,249 jobs for "Lead Customer Service Engineer"

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something.

The Apple Cloud Networking team constructs software-defined network infrastructure as an integral component of Apple Cloud. Our infrastructure serves as a pivotal foundation for delivering Apple's services, including iCloud, iTunes, Siri, and Maps, to a global customer base of billions. We are a dynamic and collaborative organization where drive and teamwork are essential for success. Teams across Apple rely on our infrastructure to build scalable, highly available, and reliable services that operate seamlessly. We actively listen to diverse perspectives, foster the emergence of innovative ideas, and make decisions that propel our progress.

As a member of the Apple Cloud Network team, you will contribute to the development and operationalization of cutting-edge products and solutions that will shape the future of our highly scalable network infrastructure.

Description

We're looking for passionate folks who love building super-scalable, reliable, and user-friendly systems to support one of the world's biggest cloud infrastructures. You'll be designing, building, and running new services that help lead virtualized networks, computing, and storage. Working at our global scale brings some unique and tough challenges that require us to come up with radical innovations. These services are built using skills from different areas, like distributed systems, user experience, and modular and resilient programming. If you're excited about innovating and building systems from scratch for the massive scale of our infrastructure, then our team might be the perfect place for you!","responsibilities":"Technical Skills: Proficiency in Java, C++, Go, scripting languages, Git, and configuration management systems.

Architectural Expertise: Experience in building scalable services, architectural design, data structures, algorithms, microservice architectures, and APIs.

Problem-Solving and Communication: Strong organizational and communication skills, the ability to prioritize tasks, deliver on bold deadlines, and drive closures, and the ability to prioritize and debug production issues.

Preferred Qualifications

BS and MS or equivalent experience in Computer Science

Minimum Qualifications

Hands-on experience in building sophisticated and fault-tolerant systems

In-depth knowledge on networking protocols and packet forwarding architecture

Experience in infrastructure-as-a-code and APIs

Strong systems programming skills including multi-threading, concurrency, caching, batching

Strong and proven record of working with multi-functional teams

Outstanding communication skills with the ability to articulate concepts, designs and decisions.

Hands-on experience with large scale production systems

Pay & Benefits

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $184,700 and $324,800, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

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