1,230 jobs for "Operations Strategy Manager"

AppleCare EPM

At Apple - Austin

Posted on Oct 16

View job Apply on company site

Senior Principal, End Users and Strategic Customers Field Sales

At Schneider Electric - London & South East

Posted on Oct 15

View job Apply on company site

Data Management Study Coordinator

At Labcorp

Posted on Oct 14

View job Apply on company site

Data Management Study Coordinator

At Labcorp - SIMZ Pudong

Posted on Oct 14

View job Apply on company site

Market Risk (Power and Gas) (Risk Management) : Job Level - Vice President

At Morgan Stanley - New York

Posted on Oct 13

View job Apply on company site

Payments Industry Advocacy- Vice President

At JPMorgan Chase - New York

Posted on Oct 12

View job Apply on company site

Live-streaming Functional Lead, Retail Customer Care

At Apple

Posted on Oct 12

View job Apply on company site

Property Administrator

At Howard Hughes - The Woodlands

Posted on Nov 4

View job Apply on company site

Marketing Analyst

At BD - Salt Lake City

Posted on Nov 3

View job Apply on company site

Commodity Buyer, Indirect Procurement

At Flex - Guadalajara

Posted on Oct 31

View job Apply on company site

Sr. Continuous Improvement Leader

At Hitachi Energy - South Boston

Posted on Oct 27

View job Apply on company site

Product Owner Associate Director

At DTCC - Chennai

Posted on Oct 23

View job Apply on company site

Sales Executive

At Suntory Global Spirits - Jaipur

Posted on Oct 21

View job Apply on company site

Warehouse/Driver Associate - Council Bluffs IA

At Sonepar USA Inc - Council Bluffs

Posted on Oct 16

View job Apply on company site

Sales Executive

At Suntory Global Spirits - Ajmer

Posted on Oct 15

View job Apply on company site

HR Business Partner – FTC

At Mattel - Istanbul

Posted on Nov 6

View job Apply on company site

President, Bitstamp Europe

At Robinhood - Luxembourg

Posted on Nov 5

View job Apply on company site

Sr Mgr Supplier Engineering

At Intuitive - Sunnyvale

Posted on Oct 28

View job Apply on company site

2nd Shift Security Officer

At Mattel - Fort Worth

Posted on Oct 19

View job Apply on company site

Product Mgr, Global Svc Offerings

At Intuitive - Sunnyvale

Posted on Oct 19

View job Apply on company site

Apple

AppleCare EPM

Austin, TXPosted 23 days ago

Apply on company site View full job

Apple's Strategic Data Solutions team is seeking an engineering program manager to support AppleCare. Do you thrive at the intersection of technical complexity and strategic thinking? Are you energized by partnering with engineers, influencing roadmaps, and driving real impact? This role offers the opportunity to exercise interpersonal, organizational, technical, and analytical skills - owning and driving roadmaps while coordinating the success of programs. We're looking for someone who can drive both our long-standing fraud-detection mission and our newly launched operations initiatives - from advancing the machine learning models and rule-based engines that detect and block fraudulent claims, to helping grow our programs aimed at making AppleCare's operations more efficient, improving the service we offer customers, and reducing costs. Join our skilled team of program managers, machine learning engineers, software engineers, data scientists, and domain experts building solutions that protect, optimize and empower Apple.

Description

* Contribute to team's strategic roadmap and prioritize work aligned with that vision, balancing impact, cost, resourcing, timeline, and risk

* Communicate strategy, success metrics, and progress to both technical teams and up to senior management

* Lead projects from inception through delivery and ongoing monitoring, maintaining alignment across engineering and business stakeholders

* Build and maintain relationships across SDS & partner teams to ensure alignment and drive outcomes

* Propose opportunities for process improvements

* Maintain business-critical metrics in close partnership with technical teams, ensuring operational health and performance

* Get into the details on technical projects and critical metrics; work with the team to solve complex challenges

* Identify program and technical risks; bring structure and clarity to ambiguous situations with competing priorities

* Operate independently, exercising sound judgment and knowing when to escalate or seek guidance

Preferred Qualifications

Previous experience in engineering, data analysis, machine learning, or operations would be beneficial but is not required

Minimum Qualifications

BS in any analytical, quantitative, or technical field (engineering, math, computer science, finance, analytics, statistics, or similar)

5 years of experience structuring and leading large, cross-functional, technical or analytical projects/programs

Experience contributing to business discovery, defining problems, extracting key information, and leading innovative analytic approaches - including in areas outside own core expertise

Demonstrated ability to drive change through positive influence of co-workers, leadership, and business partners

Ability to learn and contribute to in-depth evaluations of complex engineering and analytic issues

Skilled at using data to present, advocate for, and prioritize among solutions

Strong interpersonal skills with the ability to connect and develop close relationships across SDS & partner teams, including engineering teams

Ability to recommend ways to manage conflicting priorities, ensure all perspectives are heard, and facilitate sound recommendations despite ambiguity

Clear, confident communicator who can adapt between technical detail and senior management storytelling

Ability to influence through metrics, vision, and collaborative leadership

Inquisitive mindset with a drive for continued self-improvement and development of new skills

About Apple

Working at Apple means doing more than you ever thought possible and having more impact than you ever imagined.

Size: 10,000+ employees
Industry: Technology

View company profile