3,180 jobs for "Customer Support Technical Training-MDP-Xi'an"

The opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally.

Our Service offerings empower customers & partners to holistically manage the asset lifecycle-from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission).

How you'll make an impact
1. You will conduct regular customer visits to develop service project opportunities including extension, retrofit, and strategic spare parts, actively support internal and external customers and collect customer feedback.
2. You will receive RFQs from end customers or internal customers, register RFQs in SFDC, conduct RFQ assessment, and distribute support tasks to internal technical and commercial support teams.
3. You will maintain and update service project pipeline information in SFDC to improve forecast accuracy.
4. You will analyze customer RFQs, initiate Risk Review processes when necessary, define technical solutions, and collect technical documents and cost information from internal functional teams.
5. You will calculate bidding prices, define pricing strategies, prepare bidding documents for customer submission, and follow up on customer negotiations and clarifications.
6. You will complete contract signing with customers and cooperate with the commercial team to register contracts in the SAP system.
7. You will hand over confirmed contracts to the project execution team and support project managers with necessary customer communication throughout project execution.
8. You will practically apply digital tools and data to support customer interactions, service execution, and issue resolution.
9. You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
10. Living Hitachi Energy's core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
1. Bachelor's degree or above, major in mechanical, electrical engineering or related disciplines is preferred.
2. Over five years of sales or sales support experience with solid knowledge of DISC products.
3. Fluent written, oral and reading English skills.
4. Possess good communication and presentation skills with strong customer orientation.
5. Be an effective team player.
6. Be willing to take challenges and proactive in learning new knowledge and skills.
7. Capable of practical application of digital tools and data to support customer interactions, service execution, and issue resolution.

More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us - in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

1.Up to 30 days full paid leaves per year

2.Flexible Benefit program (Supplementary Pensions included)

3.Medical Insurance(outpatient and inpatient)

4.Long service awards

5.Flexible Working(subject to role)

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested - don't delay, apply today! All other questions can be directed to Talent Acquisition Partner: Rebecca Chen, WeChat: rebeccachen2000.

Apply now

Current employees apply here

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all.

Size: 10,000+ employees
Industry: Engineering

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