434 jobs for "Senior Product Support Manager, Support Operations"

Eaton's IS AER FMC Aerospace division is currently seeking a Senior Sustaining Electrical Engineer.

The expected annual salary range for this role is $86000 - $126000 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

*This role requires working on-site daily M-F at our Grand Rapids, Michigan facility. For external candidates that reside more than 50 miles outside of Grand Rapids MI, a relocation bonus of $5K is available for a qualified candidate.

What you'll do:

Job Summary

Reports to Sustaining Engineering Manager. The incumbent will lead momentum product improvement initiatives and support troubleshooting and root cause corrective action activities for field and production issues. Assignments will be predominantly focused on reliability and quality improvements of Eaton's Grand Rapids products, which would include but is not limited to motor controllers, DC motors, electrical circuit boards, electromechanical actuators, and other related components. Responsibilities include troubleshooting of electronic hardware at the component level and supporting management of electrical component obsolescence. Additionally, the incumbent is expected to provide technical support to the operations personnel, procurement group, and customers as required.

Job Responsibilities

Drive product improvements through engineering analysis, redesign and testing of electromechanical actuators and system hardware.

Sustain product viability through proactive evaluation and redesign of hardware with obsolete components.

Develop test plans, specifications and general test procedures for requalification activities; coordinate requalification testing, advise laboratory personnel supporting efforts, evaluate test results, and develop test reports.

Support Printed Wire Assembly (PWA) Supplier transfer initiatives.

Work with Supply Chain, Customer Service and High Performance work teams (HPWT) to support and drive cost reduction initiatives and promote growth through product reliability and quality improvements.

Support customer service product inquiries. Read and interpret internal, industrial and customer product specifications and make recommendations for enhancements based on engineering analysis and field data.

Support FRACAS system development, tracking, and metric development.

Develop Fault Isolation Manuals for operations team to troubleshoot electrical components.

Must be legally authorized to work in the United States without company sponsorship now and in the future.

This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

Qualifications:

Basic Qualifications:

• Bachelor's Degree in Electrical Engineering from an accredited institution.
• Minimum two (2) years of experience in electrical engineering role.

• Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc."

• Candidate will not need sponsorship now or in the future.

• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.

• No relocation benefit is being offered for this position. Only candidates that currently reside within 50 miles of the Grand Rapids, MI facility will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

Preferred Qualifications:

• Previous experience in Aerospace industry.
• Experience with reliability and/or quality engineering practices
• Experience working with momentum-based products, including, but not limited to motor controllers, DC motors, actuators, electrical circuit boards, electromechanical components.
• Experience troubleshooting electronic hardware.
• Knowledge of supplier activity.
• Ability to support management with electrical component obsolescence.

Technical Knowledge:

• Working knowledge of electrical engineering principles
• Electrical product design, electrical component selection, and evaluation experience
• Experience working with electronic products including but not limited to motor controllers, DC motors, actuators, electrical circuit boards, and electromechanical components
• Experience troubleshooting electronic hardware
• Circuit analysis skills (ability to read wiring schematics, identify critical elements and troubleshoot electronic circuits).
• Ability to support management with electrical component obsolescence

Skills:

Soft skills

• Need excellent written and verbal communication skills
• Excellent facilitation skills, project management skills, and drive for results.
• Strong interpersonal, communication, and leadership skills
• Demonstrated ability to manage time and project schedules
• Good organizational skills both written and verbal
• Ability to communicate effectively with all levels of the organization, from production associates to the leadership team.
• Demonstrated experience in team environments

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

About Eaton

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.

Size: 10,000+ employees
Industry: Engineering

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