Shape how strategy becomes outcomes across a fast-growing business. In this role, you will connect leaders and teams, create clarity in ambiguity, and elevate execution through strong governance, risk management, and stakeholder alignment.
Job summaryAs a Vice President, Strategic Program Manager in the Affluent Program Office, you will lead cross-functional strategic initiatives that advance Affluent priorities and deliver measurable business outcomes. You will partner with senior leaders to translate strategy into executable plans, establish operating rhythms, and ensure teams are aligned on decisions, dependencies, and accountability.
Job responsibilities- Lead end-to-end delivery of strategic programs, translating priorities into clear plans, milestones, and outcomes
- Drive alignment across stakeholders by defining scope, roles, responsibilities, decision points, and dependencies
- Establish and run program governance, including operating cadence, forums, status reporting, and escalation pathways
- Identify, track, and resolve risks, issues, and interdependencies; escalate with clear options and recommendations
- Build executive-ready communications that synthesize progress, trade-offs, and decisions into concise narratives
- Coordinate across multiple workstreams to ensure consistent execution standards and timely delivery
- Partner with leaders to define success metrics and monitor performance against business objectives
- Facilitate planning cycles, prioritization discussions, and resource alignment to support delivery commitments
- Improve program management practices by streamlining processes and strengthening transparency and accountability
- Support change management by coordinating communications and adoption plans for key initiatives
Required qualifications, capabilities, and skills- 5+ years of program or project management experience leading cross-functional initiatives in a matrixed environment
- Demonstrated experience translating strategy into execution plans, governance, and measurable outcomes
- Proven ability to influence stakeholders and drive accountability without direct authority
- Strong written and verbal communication skills, including executive-level storytelling and concise synthesis
- Experience building and running operating cadences, including status reporting and senior stakeholder forums
- Experience managing risks, issues, dependencies, and delivery trade-offs across multiple workstreams
- Strong analytical and problem-solving skills, including the ability to develop clear options and recommendations
- Proficiency with common program management tools (e.g., Jira, Confluence, Microsoft PowerPoint, Microsoft Excel)
Preferred qualifications, capabilities, and skills- Experience supporting strategy execution within consumer-facing, affluent/wealth-adjacent, or growth businesses
- Experience working with senior executives and preparing materials for leadership reviews
- Experience driving process improvement across program delivery and governance practices
- Familiarity with agile and hybrid delivery methods in cross-functional environments
- Experience defining and tracking key performance indicators to measure program impact
- Experience coordinating change management for initiatives that affect multiple teams
- Bachelor's degree or equivalent work experience
ABOUT USChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
ABOUT THE TEAMOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
